Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Griffin

Las Vegas,NV

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

TTEC
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Assistant Office Manager

Thomas Mortuary Transortation Services
03.2022 - 06.2023
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Recorded expenses and maintained accounting records.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
  • Handled sensitive information with discretion by adhering to confidentiality protocols at all times.

Funeral Services Assistant

Ramsey Wallace Funeral Home Chael
07.2019 - 06.2023
  • Maintained a high level of professionalism by adhering to all funeral home policies and ethical standards while interacting with families and colleagues.
  • Assisted with the preparation and display of the deceased, ensuring respectful presentation throughout the visitation and service period.
  • Demonstrated cultural sensitivity by accommodating diverse family traditions and religious customs during funeral services.
  • Assisted in the seamless execution of visitations, funerals, and memorial services while maintaining a professional demeanor.
  • Drove company vehicles to transport remains or families to services.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Set up flowers, opened and closed caskets and acted as pallbearer.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.

Education

Associate of Arts - General Studies

Consumnes River College
Sacramento, CA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Conflict Resolution
  • Microsoft Excel
  • Complaint resolution
  • Microsoft Outlook
  • Scheduling
  • Filing
  • Clerical Support
  • Delivery Scheduling

Timeline

Customer Service Representative

TTEC
09.2023 - Current

Assistant Office Manager

Thomas Mortuary Transortation Services
03.2022 - 06.2023

Funeral Services Assistant

Ramsey Wallace Funeral Home Chael
07.2019 - 06.2023

Associate of Arts - General Studies

Consumnes River College

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Veronica Griffin