Veronica Groves
Detroit
Summary
Compassionate Nursing Assistant with experience at SLKD Nursing Home, skilled in patient care and electronic charting. Proven ability to enhance patient quality of life through effective communication and collaboration with healthcare teams. Adept at monitoring vital signs and supporting medication administration, ensuring safety and compliance in all procedures. Diligent Desired Position with solid background in customer service and transaction processing. Proven ability to manage cash registers efficiently and assist customers promptly. Demonstrated strength in maintaining accurate records and providing excellent customer service.
Overview
7
7
years of professional experience
Work History
Nursing Assistant
SLKD Nursing Home
06.2023 - Current
- Maintained cleanliness and organization of patient areas, contributing to a safe environment.
- Utilized electronic health records systems for accurate documentation and seamless communication with staff.
- Participated in training new nursing assistants, sharing best practices for patient care and support procedures.
Customer Service Representative
Walmart
01.2019 - 07.2025
- Assisted customers with inquiries, providing accurate information and support.
- Learned to navigate customer service software to efficiently log interactions.
- Adapted quickly to new processes, ensuring compliance with company policies.
- Resolved customer complaints through effective communication and problem-solving skills.
Nursing Assistant
The Manor of Farmington Hills
03.2021 - 06.2025
- Assisted patients with daily activities, fostering independence and enhancing quality of life.
- Monitored vital signs and documented changes to inform nursing staff on patient conditions.
- Supported the administration of medications under supervision, ensuring compliance with safety protocols.
- Collaborated with healthcare team to develop and implement individualized care plans for residents.
Education
All - Ballet
John J Pershing High School
Detroit, MI06.2006
Skills
- Patient care
- Patient feeding
- Basic life support
- Direct patient care
- Recording vital signs
- Electronic charting
- Computer literate
Timeline
Nursing Assistant
SLKD Nursing Home
06.2023 - Current
Nursing Assistant
The Manor of Farmington Hills
03.2021 - 06.2025
Customer Service Representative
Walmart
01.2019 - 07.2025
All - Ballet
John J Pershing High School
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