Veronica Guajardo
Elk Grove,CA
Summary
Detail-oriented Esthetician experienced in skincare and spa management. Enhanced client satisfaction through personalized skincare consultations and effective communication. Focused on driving spa success by building strong client relationships and utilizing conflict resolution skills.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Esthetician
SugarMama’s Skin Studio
Folsom, California
08.2018 - 01.2025
- Performed various facial treatments using advanced skincare products and techniques.
- Provided personalized skincare consultations to clients for optimal treatment plans.
- Educated clients on skincare routines and product usage for enhanced results.
- Performed sugaring services on clients including eyebrows, lip, chin, and full face.
- Built strong client relationships through effective communication and follow-up care.
- Maintained cleanliness and organization of treatment rooms and equipment daily.
- Assisted in managing inventory of skincare products and supplies efficiently.
- Monitored supplies inventory regularly to maintain adequate stock levels. regularly to ensure adequate stock levels at all times.
- Greeted clients upon arrival to spa and provided information about services offered.
Salon and Spa Manager
Arden Hills Resort & Spa
Sacramento, CA
05.2012 - 12.2018
- Managed daily spa operations and staff scheduling at a luxury resort.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Developed and implemented spa service menus to enhance guest experiences.
- Trained and mentored team members to ensure high service standards.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Oversaw inventory management and supply ordering for spa products.
- Hosted staff meetings to discuss guest feedback and service improvements.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Resolved customer complaints in a timely manner.
Education
License - Esthetician
Paul Mitchell The School
Sacramento, CA 05.2018 - 01.2019
Walnut Wood Independent Study
Rancho Cordova, CASkills
- Hair removal techniques
- Body hair removal
- Client follow-up care
- Customer service
- Guest services
- Inventory management
- Effective communication
- Attention to detail
- Effective communication
- Conflict resolution
- Customer relationship management
- Relationship building and management
- Retail sales
- Body hair removal
Timeline
Esthetician
SugarMama’s Skin Studio
08.2018 - 01.2025
License - Esthetician
Paul Mitchell The School
05.2018 - 01.2019
Salon and Spa Manager
Arden Hills Resort & Spa
05.2012 - 12.2018
Walnut Wood Independent Study