Veronica Guerra
Summary
Experienced Property Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering ten years of experience and willingness to take on any challenge.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Claims Support
American National
10.2020 - Current
- Analyze correspondence and claim files to move claim forward
- Manage, label and assign correspondence to the appropriate departments
- Manage and assign voicemail for the property and commercial departments
Claim Reviewer
Texas Windstorm Insurance Association
08.2020 - 10.2020
- Quality Assurance claim reviews for Texas Windstorm Insurance Association
Catastrophe Adjuster
State Farm
04.2020 - 08.2020
- Desk adjusting property claims, virtual interior inspections, creating Xactimate sketches and estimates
Team Manager
State Farm
03.2019 - 07.2019
- Assisted in the implementation of a pilot program at the Tempe, AZ Hub for call triage to various claim handling departments
- Managed a team of 15 of the ECTA (External Claim Task Assistants) team
- Due to the success of the unit, State Farm considered expanding the unit to other hubs
Catastrophe Adjuster
State Farm
10.2017 - 12.2018
- Hail Reconciliation Unit (HRU) Desk adjusting property claims
- Estimate reconciliation via Xactimate
- Contractor and insured communication to assist in claim process
Adjuster/Team Lead
AAA
03.2016 - 03.2017
- Desk adjusting property claims using Xactanalysis
- Estimate reconciliation via Xactimate
- Contractor and insured communication to assist in claim process
- Onboarding and training of new adjusters to the team
- Liaison between AAA and Eberl's Claim Service
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Catastrophe Adjuster
State Farm
09.2015 - 12.2015
- Desk adjusting property claims, estimate reconciliation via Xactimate
- Contractor and insured communication to assist in claim process
Client Services
08.2011 - 03.2012
- Workforce Solutions Rural Capital Area
- Answering phones, managing call flow, and greeting clients
- Application intake and processing to determine childcare assistance eligibility
Personal Lines Data Assistant
American Casualty Insurance Company
03.2009 - 10.2009
- Answering phones, managing call flow, and greeting clients
- Assisting and supporting licensed sales professionals in the completion of new business and renewal ofexisting business
- Assisted office bookkeeper in accounts payable
Executive Assistant/Assistant Account Manager
Unicco Service Company
01.2006 - 01.2009
- Served as liaison for Dell Computers account, clients, outside vendors and Corporate Office
- Prepared all business correspondence including proposals, expense statements, purchase orders andrecords maintenance
- Generate monthly billing reports
- Maintained on-going customer relations
- Submission of weekly payroll and time sheets
- Maintain personal and business calendars
Administrative Assistant/Counselor Coordinator, Teacher
Retirement Systems of
01.2004 - 01.2006
- Served as coordinator for Benefits Counseling department
- Prepared and organized files for member visits
- Maintained call queue and managed calendar for member visits
- Served as Notary Public as needed
- Greeted clients, made appointments and other administrative tasks
Administrative Assistant
Round Rock High School
01.1997 - 01.2004
- Planned, organized and executed annual graduation and academic awards ceremonies
- Served as campus master calendar administrator
- Supervised 12 student office aides per academic year
- Trained other staff on new scholastic computer programs, processes and procedures
- Maintained students records and compiled data for reports on special student programs
- Acted as Spanish interpreter as needed
Office Manager
Stella Caballero
01.1995 - 01.1997
- Primary office administrator for busy dental office
- Collected patient fees and generated monthly billing and payments
- Filed insurance claims
- Maintained medical records and monitored patient flow
Assistant Office Manager
Harry F. Roland, DMD
01.1988 - 01.1994
- Worked with patients, greeted clients, made appointments, pulled charts
- Collected fees and generated monthly billing
- Filed insurance claims
- Maintained dental records
- Assisted with payroll and other administrative tasks
Education
Graduate -
Round Rock High School
1987
Skills
- Policy and Procedure Explanations
- Excellent Administrative Abilities
- Workflow Processes
- Active Learning
- Work Organizing and Prioritizing
- Microsoft Office
- Office Equipment
- Proficient in Spanish (reading and speaking)
Certification
- Allstate Property Certification - July 2020
- Louisiana Citizens Property Certification - October 2020
- State Farm Property Certification - March 2014
- State Farm Auto Certification-March 2014
- HAAG Engineering-Sinkholes in Florida Certification
Timeline
Claims Support
American National
10.2020 - Current
Claim Reviewer
Texas Windstorm Insurance Association
08.2020 - 10.2020
Catastrophe Adjuster
State Farm
04.2020 - 08.2020
Team Manager
State Farm
03.2019 - 07.2019
Catastrophe Adjuster
State Farm
10.2017 - 12.2018
Adjuster/Team Lead
AAA
03.2016 - 03.2017
Catastrophe Adjuster
State Farm
09.2015 - 12.2015
Client Services
08.2011 - 03.2012
Personal Lines Data Assistant
American Casualty Insurance Company
03.2009 - 10.2009
Executive Assistant/Assistant Account Manager
Unicco Service Company
01.2006 - 01.2009
Administrative Assistant/Counselor Coordinator, Teacher
Retirement Systems of
01.2004 - 01.2006
Administrative Assistant
Round Rock High School
01.1997 - 01.2004
Office Manager
Stella Caballero
01.1995 - 01.1997
Assistant Office Manager
Harry F. Roland, DMD
01.1988 - 01.1994
Graduate -
Round Rock High School
- Allstate Property Certification - July 2020
- Louisiana Citizens Property Certification - October 2020
- State Farm Property Certification - March 2014
- State Farm Auto Certification-March 2014
- HAAG Engineering-Sinkholes in Florida Certification
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