Veronica Guevara
El Paso,TX
Summary
Efficient professional with expertise in planning and problem-solving, dedicated to optimizing routes and meeting tight schedules. Proficient in vehicle inspection and basic maintenance, ensuring operational readiness. Strong recordkeeping skills combined with meticulous attention to detail support effective transportation management.
Overview
14
14
years of professional experience
Work History
Driver
Lyft, Uber & DoorDash
El Paso, USA
01.2020 - Current
- Safely transport passengers, food, and retail products while maintaining high customer satisfaction ratings.
- Navigate routes efficiently using GPS and mapping applications.
- Manage schedules independently while meeting delivery and pickup deadlines.
- Conduct routine vehicle inspections and maintain a clean, professional vehicle.
- Handle customer concerns professionally and resolve issues promptly.
Assistant Supervisor
Palacios Enterprises
El Paso, USA
01.2024 - 01.2026
- Assisted with vehicle sales operations and customer service activities.
- Conducted vehicle demonstrations and test drives.
- Coordinated documentation and maintained accurate records.
- Supported daily operations and supervised staff activities when needed.
Bilingual Customer Service Representative
Maximus
El Paso, Texas
09.2024 - 06.2025
- Assisted clients with Medicare inquiries and provided accurate information on plans.
- Educated members about benefits, coverage options, and enrollment processes.
- Maintained up-to-date knowledge of Medicare policies and regulations for compliance.
- Processed enrollments for new Medicare members according to established procedures and guidelines.
- Provided technical assistance when necessary by troubleshooting any problems with online accounts or applications.
Guard I
Deployed Services
01.2023 - 01.2024
- Secured entry and exit points at government detention facility in collaboration with border patrol.
Assisted in preventing disturbances and escape attempts to maintain safety.
Documented health issues encountered by undocumented immigrants for further evaluation.
Care Provider
Alegre Personal Assistance Services
01.2022 - 01.2024
- Managing medications, scheduling doctor appointments, and coordinating personal activities.
Dispatcher
G & G Lumber
El Paso, USA
01.2021 - 01.2023
- Scheduled and coordinated daily deliveries and pickups.
- Prepared bills of lading, shipping documentation, and invoices.
- Monitored delivery schedules to ensure on-time service.
- Inspected loaded trailers and verified shipment accuracy.
- Communicated with drivers, customers, and warehouse personnel to resolve transportation issues.
Bilingual Inbound Sales Representative
Spectrum Charter Communications
01.2021 - 01.2022
- Sales of spectrum wireless plans, devices, and accessories through comprehensive understanding of latest product offerings.
Bilingual Customer Service Representative
Manpower Staffing
01.2020 - 01.2021
Responded to inquiries about preventing disease spread, focusing on COVID-19, flu, and Ebola.
Coordinated appointment scheduling for callers seeking healthcare assistance.
Delivered insurance information for caller inquiries to improve service delivery.
Monitored epidemic trends to support public health initiatives.
Transferred calls to the appropriate healthcare personnel for specialized support.
Coordinated appointment scheduling for callers seeking healthcare assistance.
Delivered insurance information for caller inquiries to improve service delivery.
Monitored epidemic trends to support public health initiatives.
Transferred calls to the appropriate healthcare personnel for specialized support.
Lead Clerk
Aptiv Logistics
El Paso, USA
01.2013 - 01.2020
- Monitored inventory levels and tracked outgoing shipments to ensure accuracy and timeliness.
- Coordinated workflow and provided team leadership support to supervisors.
- Assisted with loading and unloading shipments and verified orders for accuracy.
- Operated warehouse equipment including scanners, dollies, and scales.
- Prepared shipping and receiving documentation.
Education
Commercial Driver's License (CDL-B) - Training Program
Ysleta Community Learning Center
El Paso, TX06-2026
Skills
- Commercial driver's license (CDL-A and CDL-B)
- Customer service
- Vehicle inspection
- Route navigation
- Route planning
Timeline
Bilingual Customer Service Representative
Maximus
09.2024 - 06.2025
Assistant Supervisor
Palacios Enterprises
01.2024 - 01.2026
Guard I
Deployed Services
01.2023 - 01.2024
Care Provider
Alegre Personal Assistance Services
01.2022 - 01.2024
Dispatcher
G & G Lumber
01.2021 - 01.2023
Bilingual Inbound Sales Representative
Spectrum Charter Communications
01.2021 - 01.2022
Driver
Lyft, Uber & DoorDash
01.2020 - Current
Bilingual Customer Service Representative
Manpower Staffing
01.2020 - 01.2021
Lead Clerk
Aptiv Logistics
01.2013 - 01.2020
Commercial Driver's License (CDL-B) - Training Program
Ysleta Community Learning Center