Veronica Gutierrez
Tacoma,Washington
Summary
Dedicated professional with over 7 years of experience in operations management and a strong commitment to advancing community support. Skilled in optimizing processes, managing cross-functional teams, and utilizing data-driven strategies. Fluent in Spanish and English, with a demonstrated ability to provide effective support and representation in diverse environments. Adept at leveraging ERP systems and data-driven strategies to drive productivity and maintain high standards of customer satisfaction in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Ecommerce Fulfillment Manager
Affordable Luxury Group
Virginia Beach, VA
09.2020 - Current
- Led Operations Management: Directed daily operations for high-volume order fulfillment, ensuring accuracy and timely delivery
- Applied organizational skills and time management expertise to streamline processes and handle multiple tasks efficiently.
- Enhanced Customer Satisfaction: Elevated client interactions through effective issue resolution and team leadership
- Utilized problem-solving and team leadership skills to address customer concerns and foster a welcoming and professional environment, aligning with high standards of customer satisfaction.
- ERP System Utilization: Utilized ERP systems, including RLM Apparel Software, to manage inventory and streamline operations
- Demonstrated technical proficiency and effective use of ERP systems to support order processing and inventory management.
- Developed Training Programs: Created and executed comprehensive employee training programs and managed performance
- Demonstrated leadership and organizational skills by developing training materials that improved team efficiency and compliance with company standards.
- Data-Driven Decision Making: Conducted detailed performance reporting and implemented process improvements
- Employed advanced data analysis skills using Microsoft Excel to assess performance metrics and drive operational enhancements, reflecting a strong ability to analyze and use data effectively.
- Quality Control and Process Improvement: Ensured high standards in order fulfillment through rigorous quality control measures
- Applied quality control and problem-solving skills to identify and resolve issues, maintaining accuracy and efficiency in a fast-paced environment.
Production Supervisor
BMF Washington
Raymond, WA
09.2017 - 02.2020
- Team Management and Production Efficiency: Supervised a team to ensure high-volume production met demanding deadlines
- Utilized team leadership and time management skills to optimize workflow, increase productivity, and meet production goals.
- Inventory Accuracy and Control: Maintained accurate inventory records through meticulous control measures
- Applied inventory management skills to oversee stock levels, perform cycle counts, and ensure accurate documentation.
- Employee Training and Motivation: Developed and implemented training programs to enhance team performance and morale
- Demonstrated organizational skills and problem-solving abilities in creating effective training strategies and motivating employees to achieve their best.
- Process Improvement: Identified and resolved operational inefficiencies to improve production processes
- Applied problem-solving skills and a focus on process improvement to streamline workflows and enhance overall production quality.
- Quality Control: Monitored production quality to ensure adherence to high standards
- Utilized quality control skills to conduct inspections and address any issues promptly, maintaining high levels of product accuracy and customer satisfaction.
- Data Analysis and Reporting: Conducted performance assessments and generated reports on production metrics
- Employed data analysis skills to evaluate performance, identify trends, and make data-driven decisions to improve operations.
Spanish and Creative Writing Teacher
Colegio Once
Mexico
08.2010 - 01.2012
- Taught Spanish and Creative Writing: Delivered instruction to middle and high school students, focusing on language and creative expression.
- Developed Lesson Plans: Created engaging lesson plans and content tailored to diverse learning styles.
- Provided Reports: Submitted weekly progress reports to school administration to track student performance and development.
- Parent Meetings: Met with parents to discuss students' achievements and challenges at school.
Education
Licenciatura en Lenguas Hispanas (Bachelor’s Degree in Hispanic Languages) -
Universidad de Guadalajara
GuadalajaraSkills
- Fluent in English and Spanish
- Skilled in RLM Apparel Software and inventory management systems
- Advanced in Microsoft Excel for data reporting
- Effective at prioritizing tasks and meeting deadlines
- Experienced in control, cycle counts, and audits
- Proven ability to manage and motivate teams
- Detail-oriented and well-organized
- Focused on process improvement and efficiency
- Maintains high standards in product accuracy and satisfaction
- Works well independently and within a team
- Strong decision-making abilities
- Proficient in Microsoft Office Suite and G-suite tools
Timeline
Ecommerce Fulfillment Manager
Affordable Luxury Group
09.2020 - Current
Production Supervisor
BMF Washington
09.2017 - 02.2020
Spanish and Creative Writing Teacher
Colegio Once
08.2010 - 01.2012
Licenciatura en Lenguas Hispanas (Bachelor’s Degree in Hispanic Languages) -
Universidad de Guadalajara
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