Veronica Gutierrez
N. Las Vegas
Summary
A challenging position which will allow me to both further utilize my skills and acquire new abilities. Focused on providing professional service and support to every office visitor. Positive nature with excellent people skills.
Overview
17
17
years of professional experience
Work History
Triage Assistant/ Chronic Care Managment
Wikler Family Practice
Henderson
04.2022 - Current
- Scheduled patients for appointment/testing.
- Assisted in maintaining accurate medical records.
- Coordinated communication between patients and healthcare providers, enhancing overall patient care.
- Developed systems for tracking patient feedback, contributing to service quality enhancements.
- Led initiatives to enhance patient education materials, improving understanding of treatment options.
- Patient Assessment: Quickly evaluate patient symptoms, medical history, and physical condition to determine the urgency of care.
Hospital Scheduler
Nevada Heart & Vascular Center
Las Vegas, NV
04.2019 - 03.2022
- Scheduled and confirmed appointments.
- Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
- Worked with operating facilities to schedule procedures on behalf of 23 surgeons.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Conveyed information to patients about arrival times and preoperative procedures.
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
- Helped patients complete paperwork and explained processes and procedures.
- Coordinated anesthesia for outpatient as well as in patient procedures.
Nursing Assistant
Nevada Heart & Vascular Center
Las Vegas, NV
07.2013 - 04.2019
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Recorded patient conditions and vital signs before and after medical visits.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors, and case managers.
- Delivered high level of care to every patient.
- Answered patient and family questions to educate on optimal treatment procedures.
- Managed and maintained patient rooms, shared-living areas, and nursing stations.
- Documented activities and recorded information in EMR system.
- Provided compassionate care and clear communication in dealing with issues of death and dying.
- Performed inventory by monitoring expiration of medical supplies and medications.
Medical Assistant
Nevada Heart & Vascular Center
Las Vegas, NV
01.2009 - 07.2013
- Perform EKG’s & suture removals
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Education
Medical Assistant -
Academy of Healing Arts
Las Vegas, NV03.2009
Skills
- Great customer service skills
- Strong organizational skills
- Medical Terminology
- Teamwork and Collaboration
- Strong Work Ethic
- Positive Attitude
- Critical Thinking
- Telephone Etiquette
- Computer Skills
Languages
Spanish
Professional
English
Professional
Timeline
Triage Assistant/ Chronic Care Managment
Wikler Family Practice
04.2022 - Current
Hospital Scheduler
Nevada Heart & Vascular Center
04.2019 - 03.2022
Nursing Assistant
Nevada Heart & Vascular Center
07.2013 - 04.2019
Medical Assistant
Nevada Heart & Vascular Center
01.2009 - 07.2013
Medical Assistant -
Academy of Healing Arts