Veronica Guzman
Cloverdale,CA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. 18 years of experience in preparation and handling food, 4 years of experience as a front of the house supervisor of the department of food and beverages, Costumer service is our top priority.
Overview
12
12
years of professional experience
Work History
Food and Beverage Supervisor
River Rock Casino
02.2023 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
Housekeeper
Residential
05.2012 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Dusted picture frames and wall hangings with cloth.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
Education
High School Diploma -
General Lazaro Cardenas
Yuriria, Gto. Mexico06.2017
Skills
- Scheduling Staff
- Sanitation Standards
- Staff Supervision
- Customer Service
- Opening and closing procedures
- Worker Training
- Work Station Assignments
- Microsoft Excel
- Cash Handling
- Problem-Solving
- Organization skills
- Computer Proficiency
- Basic Math
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Food and Beverage Supervisor
River Rock Casino
02.2023 - Current
Housekeeper
Residential
05.2012 - Current
High School Diploma -
General Lazaro Cardenas
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