Veronica Guzman
Channelview,TX
Summary
Accomplished leader with extensive experience at Ross Dress for Less, adept in team leadership and coaching, and customer service excellence. Streamlined operations and enhanced team productivity, significantly reducing employee turnover. Skilled in cash management and shift scheduling, proactive approach, and relationship-building prowess have driven store growth and expansion.
Overview
16
16
years of professional experience
Work History
Store Manager
Ross Dress for Less
05.2020 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
Ross Dress for Less
04.2015 - 05.2020
- Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising.
- Maintains adherence to Company safety policies and ensures the safety of Associates and Customers
- Payroll administration daily punch edits and Associate scheduling.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction.
- Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
- As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers
- Ensures recovery, sizing and markdowns are completed to Ross standards through teaching, assigning tasks, and following up per Company best practice.
- Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates
- Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
Area Supervisor
Ross Dress for Less
09.2015 - 05.2017
- Member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty.
- Responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment.
- Responsible for executing and supervising Company operational processes as needed
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Stock Lead
Ross Dress for Less
10.2008 - 09.2012
- Collaborated with cross-functional teams to achieve store sales goals and support promotional events.
- Assisted in annual physical inventory counts ensuring accuracy and compliance with company guidelines.
- Identified opportunities for process improvement within the stockroom operations to enhance efficiency and productivity.
- Manage/control productivity levels in the stockroom. Direct the team to stay on process. Coach/train on a daily basis ensuring a consistent message is delivered daily.
- Executed inventory counts and EAS on the merchandise process audits to monitor shrinkage.
- Managed timely and effective replacement of damaged or missing products.
- Safely and securely loaded items to prevent damage during transport.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Inspected merchandise for quality, variety and safety against specifications.
- Trained stock team in merchandising, storage management and customer service.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
High School Diploma -
South Houston High School
South Houston, TX05.1994
Some College (No Degree) -
San Jacinto College District
Pasadena, TXSkills
- Bilingual
- Customer Service
- Multitasking and Organization
- Goals and performance
- Recruiting and Hiring
- Relationship building and management
- Store Opening and Closing
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Cash Management
- Shift Scheduling
Timeline
Store Manager
Ross Dress for Less
05.2020 - Current
Area Supervisor
Ross Dress for Less
09.2015 - 05.2017
Assistant Store Manager
Ross Dress for Less
04.2015 - 05.2020
Stock Lead
Ross Dress for Less
10.2008 - 09.2012
High School Diploma -
South Houston High School
Some College (No Degree) -
San Jacinto College District
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