Veronica Guzman
Richmond,CA
Summary
Dynamic and results-driven professional with a strong customer service focus and proven staff training abilities at Stradavarius INC. Recognized for enhancing team performance and fostering customer loyalty through exceptional service. Skilled in scheduling and operational efficiency, consistently ensuring a welcoming environment that promotes repeat business.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager on Duty
Stradavarius INC
12.2011 - 08.2025
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Janitorial Assistant
Global Building Services
11.2011 - 05.2012
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Promoted safety by promptly addressing spills and other potential hazards.
Cahier, Barista and Catering
Fifo Cafe
01.2008 - 11.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier, Barista and Catering
Fifo Cafe
08.2004 - 01.2008
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Computer And Information Sciences
CBTa #32
Yahualica Jalisco Mexico 07-2001
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
Certification
Certificate on servsafe manager certification.
Enjoy working as a team leader.
Multicultural knowledge and sensitivity.
Languages
Spanish
Full Professional
English
Elementary
Timeline
Manager on Duty
Stradavarius INC
12.2011 - 08.2025
Janitorial Assistant
Global Building Services
11.2011 - 05.2012
Cahier, Barista and Catering
Fifo Cafe
01.2008 - 11.2011
Cashier, Barista and Catering
Fifo Cafe
08.2004 - 01.2008
Computer And Information Sciences
CBTa #32
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