Veronica Hamed
Dublin,OH
Summary
Experienced professional with 20+ years in IT sales and services. Proven track record of obtaining objectives and quotas. Looking for a position where I can utilize my skills in sales, account management, client relations, vendor relations, channel sales, and sales operations.
Overview
28
28
years of professional experience
Work History
Client Relationship Manager
Secur-Serv a Division of Scantron, Inc.
02.2017 - Current
- As a client relationship manager my focus is to build long term relationships with existing clients to grow and retain revenue within an assigned territory, managing 120 small to medium sized business accounts totaling 2.9+ million in annual revenue
- Selling hardware, onsite maintenance, managed print and managed IT services that include: network monitoring, backup/disaster recovery, cyber security, and Office 365
- Vertical markets include: healthcare, banking, agriculture, building supplies and many others
- Identify and development new opportunities within current client base with add-on services to meet and exceed annual revenue quota
- Initiate regular contact and communication via telephone, written correspondence and/or personal visits to ensure customer satisfaction and maximize customer retention
- Perform strategic business reviews on regular basis to ensure client understands status of account and are satisfied with their products and services
- Utilize selling techniques during face to face sales calls to identify the customer needs
- Identify and prepare thorough, professional, and timely proposals to increase revenue within accounts
- Follow up as required to move customers through the sales process
- Close the sale
- Request additional sales referrals within customers organizations grow additional revenue
- Collaborate with internal teams to address customers’ needs
- Maintain detailed records of all client interactions, ensuring accuracy in account management and reporting activities using CRM tools like Salesforce.com, Hubspot, Connecwise.
Account Executive
Secur-Serv a Division of Scantron, Inc.
11.2012 - 02.2017
- Consultative selling for a nationwide managed IT service and solutions provider selling on-site hardware maintenance, managed print services, managed IT services, hardware and professional services in OH, IN, KY and MI
- Identify and develop new and existing customer relationships in order to meet and exceed annual revenue quota
- Make necessary contact and communication (written and oral) to ensure customer satisfaction and maximize customer retention
- Perform large account status meetings as required in a thorough and timely manner
- Work with customer to sign up add-on maintenance and maintain accurate lists of equipment under service
- Initiate contact via telephone, written correspondence, and/or personal visits to begin the sales process
- Utilize selling techniques during face to face sales calls to identify the customer needs
- Prepare thorough, professional, and timely proposals to qualified prospects
- Follow up as required to move prospects through the sales process
- Close the sale
- Request additional sales leads via referral.
Account Executive
FUSIONSTORM
01.2011 - 11.2012
- Consultative selling for an information technology company selling best-of-breed products from leading vendors with a full suite of professional and managed services
- Technology solutions focused on datacenter infrastructure such as networking, servers, storage and virtualization
- Engage face-to-face with customers through a consultative sales approach to develop business plans to satisfy particular customer needs
- Proactively engage end-user customers and vendors to increase collaboration and customer penetration and expansion
- Work closely with Sales Managers, Vendors, and Internal Resources to ensure open communications and delivery of the contracted solutions to our customers
- Find short term and long-term sales opportunities via onsite discussions, networking and telemarketing.
Partner/Product Manager
CRANEL, INC.
08.2009 - 12.2010
- Served as Partner/Product Manager for a distributor of Document Imaging and Enterprise Content Management products
- Acted as a primary focal point for marketing and related business development activities with a set of assigned vendor offerings
- Focus also on driving the sale of products offered by vendors thru the distribution sales channels with a significant emphasis on communicating information and related programs to sales, marketing and product demonstrations for reseller accounts
- The ultimate objective is to ensure achievement of annual gross profit and related revenue goals for assigned product lines
- Operates as subject matter expert (SME) on product lines supported
- Supported $15 million dollar product line during time in position
- Lines supported: Kodak/Bowe Bell & Howell, Panini, Unisys, and Visioneer.
Sales Support Manager & Vendor Relations
CRANEL, INC.
10.2004 - 08.2009
- Managed all daily activities of the operational sales support function and inside sales team for a technology reseller of enterprise data storage/data protection solutions selling hardware, software and support services
- Managed workflow of all business processing including preparation of reports and other statistics to support and direct the sales department
- Initiated and managed orders to completion; quoting, credit, procurement, contracts and collections
- Handling and resolution of more complex customer requests or complaints
- Managed external dealer programs to help increase gross profit with companies such as SUN, Symantec, VMware, Hitachi, Netapp, HP, EMC, DataDomain, Riverbed, Cisco and others
- Reported weekly sales stats to the Vice President of Sales to track obtainment of monthly gross profit goals.
Account Executive
STERLING COMMERCE, INC.
08.1999 - 07.2000
- Responsible for solution-oriented sales in assigned territory including EDI (Electronic Data Interchange) translation software and network services
- Sold web-based EDI solutions to vendors of 3M Corporation, Winn-Dixie Grocery Stores and Dollar General enabling them to be EDI compliant
- Kept track of all sales information using Vantive software.
Regional Team Leader / Inside Sales
CRANEL INC.
03.1996 - 04.1999
- As an inside sales representative for a Value Added Distributor of document imaging and data storage solutions, my responsibilities included: primary contact for key and target accounts working as an inside/outside team, selling and configuring mass storage solutions and document imaging products/services
- Managed several major reseller accounts generating over $1 million each in revenue
- Prospected, lead generation for VARs (Value Added Resellers), serviced established customers, and maintained relationships with vendors
- Knowledgeable of features, benefits, selling techniques and have ability to close sales
- Participated on rollout team for Sales Force Automation using Seibel
- Promoted to Regional Sales Team Leader in January 1999
- Presidents Club in 1996, 1997 & 1998.
Education
Bachelor of Arts -
The Ohio State University
Skills
- Excellent written and verbal communications skills
- Excellent People Skills
- Ability to manage sales cycle from prospect to close
- Excellent Account Managemment and Customer Relationship skills
- Leadership abilities
- Expert level user skills in M365 Product Suite
- Ability to provide step-by-step instruction for training purposes
- PC & software application troubleshooting skills
- CRM Tools: Siebel Sales Force Automation software, Vantive Sales Software, Salesforcecom, Hubspot
- Credit & Collections
- Marketing
- Strong sales concepts, practices and procedure experience
Seminarscertificationsmemberships
- Certification for ECMp (Enterprise Content Management), January 2010
- CDIA/CDIA+ (Certified Document Imagaging Architect)
- Sales Certifications 2008-2011 - Certifications for VMware Sales Professional: Business Continuity, Netapp Accredited Sales Professional, HP Enterprise Solutions, Sun Certified Premier Sales Rep certification, Sun Certified SE3000 Sales Rep certification, Sun Certified SE6000 Sales Rep, Sun Certified Foundation Sales Rep certified, Symantec sales certifications
- Completed Solutions Selling Seminar multiple times
Timeline
Client Relationship Manager
Secur-Serv a Division of Scantron, Inc.
02.2017 - Current
Account Executive
Secur-Serv a Division of Scantron, Inc.
11.2012 - 02.2017
Account Executive
FUSIONSTORM
01.2011 - 11.2012
Partner/Product Manager
CRANEL, INC.
08.2009 - 12.2010
Sales Support Manager & Vendor Relations
CRANEL, INC.
10.2004 - 08.2009
Account Executive
STERLING COMMERCE, INC.
08.1999 - 07.2000
Regional Team Leader / Inside Sales
CRANEL INC.
03.1996 - 04.1999
Bachelor of Arts -
The Ohio State University
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