MICHAEL L. GAYER
Summary
Dynamic and results-driven professional with over 6 years of management experience in retail and furniture/appliances industries, complemented by a solid technical background in CNC machinery, welding, hydraulics, pneumatics, and quality control. Seeking a management position to leverage my leadership skills, operational expertise, and technical knowledge to drive organizational success and enhance operational efficiency. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
14
14
years of professional experience
Work History
Store Manager
Badcock Home Furniture & Appliances
09.2020 - Current
- Managed day-to-day operations, including sales, customer service, inventory management, and staff supervision
- Led a team of 6 employees, fostering a collaborative and high-performance work environment
- Developed and implemented sales strategies to increase revenue, achieving high impact growth over a two-year period
- Won the 'Best of Bristol 2023' award
- Recognized as one of the top companies serving the Bristol, TN community, voted by the people we serve
- Ensured compliance with company policies and procedures, maintaining high standards of store presentation and customer satisfaction
- Analyzed sales data and market trends to optimize product offerings and inventory levels
- Consistently ranked in the top 3 for sales revenue month after month
- Achieved high sales performance bonus month after month despite being one of the smaller teams in terms of population served as well as the limitations of the time with the COVID19 Pandemic.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Established and cultivated solid business relationships with new or existing customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Project Manager / Lead Technician
New England Metal Building Professionals
10.2017 - 09.2020
- Coordinated and supervised metal erecting projects, ensuring timely and accurate completion in accordance with blueprints and specifications
- Conducted regular safety training sessions and drills to ensure all workers are knowledgeable about the latest safety protocols and emergency procedures
- Worked with architectural and engineering teams to interpret semantics and blueprints for project execution
- Encouraged continuous learning and skill development among team members to stay updated with the latest techniques and technologies in metal construction
- Managed project budgets, schedules, and resources, maintaining high standards of safety and quality
- Maintained open and transparent communication with clients throughout the project lifecycle to ensure their needs and expectations are met
- Actively sought out and responded to customer feedback to continuously improve services and build long-term relationships
- Exceed Expectations: Aimed to not only meet but exceed customer expectations by delivering exceptional results and superior service.
CNC Machine Operator & Technician
Plasser American
02.2012 - 08.2017
- Operated and maintained CNC machinery, ensuring precision and efficiency in manufacturing processes
- Conducted welding, hydraulic, and pneumatic system repairs, ensuring equipment reliability and performance
- Implemented quality control measures, inspecting finished products to ensure compliance with specifications and standards.
- Moved finished work to correct staging area for disposition.
- Properly loaded and unloaded materials in and out of machines.
- Maintained clear and accurate documentation of machine settings, production data, and maintenance activities.
- Collaborated effectively with team members, sharing knowledge and supporting each other to achieve common goals.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Helped maintain inventory by tracking materials and tools to keep resources readily available and easily accessed.
- Reviewed and interpreted schematics, blueprints, and work instructions to determine product specifications and machine requirements.
- Performed periodic maintenance and repairs on CNC machines.
- Utilized calipers and other measuring tools to increase accuracy of parts.
- Developed strong troubleshooting skills to quickly and effectively resolve machine and process issues.
Assistant Manager
Rue21
06.2010 - 02.2012
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Trained and supervised staff, ensuring adherence to company policies and excellent customer service standards
- Assisted in developing and executing promotional strategies to drive sales and enhance customer engagement
- Monitored and analyzed store performance metrics, implementing corrective actions to achieve sales targets.
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Assisted in overseeing store operations, including sales, inventory control, and customer service
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Indian River High School
Chesapeake, VA06.1996
Skills
- Leadership and team management
- Sales strategy development
- Customer service excellence
- Inventory management
- Technical expertise in CNC machinery, welding, hydraulics, and pneumatics
- Quality control and assurance
- Project management and coordination
- Blueprint and schematic interpretation
References
Available upon request.
Timeline
Store Manager
Badcock Home Furniture & Appliances
09.2020 - Current
Project Manager / Lead Technician
New England Metal Building Professionals
10.2017 - 09.2020
CNC Machine Operator & Technician
Plasser American
02.2012 - 08.2017
Assistant Manager
Rue21
06.2010 - 02.2012
High School Diploma -
Indian River High School
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