Veronica Harripersad
Memphis,TN
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional office support specialist with focus on dispatch coordination ready to contribute effectively to team operations. Skilled in managing communication channels and ensuring timely responses to service requests. Reliable and adaptable, ensuring smooth workflow even under changing circumstances.
Overview
7
7
years of professional experience
Work History
Dispatcher Office Assistant
J&M Logistics
08.2021 - 09.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 12 fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callout.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Advised regarding delays and special circumstances.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
- Coordinated with multiple departments to ensure timely dispatch of goods, enhancing overall operational flow.
- Completed daily logs for management review.
Account Specialist
Urology Group, INC
01.2020 - 06.2020
- Achieved 75% high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Elderly Caregiver
First Choices Home Health
02.2019 - 01.2020
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Facilitated mobility, aiding residents in moving around to promote physical health.
Attendant Care Provider
Public Partnership, LLC
01.2017 - 02.2019
- Reduced caregiver stress by offering respite services for family members needing temporary relief from caregiving duties.
- Enhanced patient comfort by providing attentive personal care and assistance with daily living activities.
- Ensured patient confidentiality and privacy at all times, adhering to all relevant regulations and policies.
- Assisted patients with meal preparation, ensuring proper nutrition and adherence to specific dietary guidelines.
- Built strong rapport with patients through empathetic listening, attentive support, and consistent availability.
- Provided emotional support for both patients and their families during difficult periods of adjustment or transition.
- Promoted a safe environment for patients by maintaining clean living spaces and adhering to infection control protocols.
- Maintained accurate records of patient care, condition, and progress, facilitating communication among caregivers and healthcare providers.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
State of Tennessee CNA License - Certified Nursing Aide
Career Academy
Memphis, TN01-2025
Associate of Science - Medical Office Professional
Concorde Career College
Memphis, TN06-2014
High School Diploma -
Germantown High School
Germantown, TN05-1978
Skills
- Scheduling coordination
- Prioritization
- Geographical expertise
- Route planning
- Multi-line phone proficiency
- Time management
- Written communication
- Attention to detail
- Report writing
- Professional and mature
Timeline
Dispatcher Office Assistant
J&M Logistics
08.2021 - 09.2023
Account Specialist
Urology Group, INC
01.2020 - 06.2020
Elderly Caregiver
First Choices Home Health
02.2019 - 01.2020
Attendant Care Provider
Public Partnership, LLC
01.2017 - 02.2019
State of Tennessee CNA License - Certified Nursing Aide
Career Academy
Associate of Science - Medical Office Professional
Concorde Career College
High School Diploma -
Germantown High School
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