Veronica Harris

• Evaluated and settled complex insurance claims in strict timeframes.
• Checked documentation for accuracy and validity on updated systems.
• Calculated adjustments, premiums and refunds.
• Generated, posted and attached information to claim files.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Processed over 50 healthcare claims every day.

• Coordinated with multiple internal teams to facilitate prompt delivery of client projects.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Attended 4 to 5 client calls weekly to ensure company progress.
• Completed quarterly business reviews which provided 100% progress updates for clients.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Coordinated meetings, calls, and demos for 8-person account management team

• Researched and processed over 60 healthcare sanction background checks for customers daily.
• Listed as subject matter expert for Healthcare Sanctions product for entire Healthcare team.
• Monitored work queues to make sure requests are being fulfilled in timely manner.
• Trained and actively checked quality of all new employees processing healthcare sanctions screenings for HireRight while maintaining personal work metrix and achieving daily goals.
• Collaborated with leadership team to identify relevant questions and determine best methods of collection.

• Maintained detailed and accurate records between multiple databases and programs.
• Processed and recorded new policies and claims.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
• Enters 100% of enrollment applications, terms, adds, and changes into enrollment system.

• Cross trained as Unit Clerk
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Supported needs of up 10 residents under long-term care

• Built and managed processes for tracking and monitoring department performance.
• Maintained primary relationship accountability for 6 clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Achieved order deadlines by coordinating with contractors to manage performance.
• Planned, designed, and scheduled phases for large orders.
• Provided detailed technical and operational direction in project challenges,consistently meeting deliverables according to deadlines.
• Communicated order plans and progress to key clients and technicalcontributors.
• Served as technical liaison, supporting engineering, management, procurement,

sales and marketing, quality assurance and supply base.