Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Veronica Hart

Sand Springs,OK

Summary

Operations professional with 17+ years of experience in optimizing processes and enhancing efficiency. Expertise in managing HR, finance, and compliance functions while supporting startup growth. Proven ability to lead cross-functional teams and drive measurable results through strategic planning and resource management.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Manager

RISC Zero
07.2023 - 06.2025
  • Managed vendor accounts, SaaS access, billing, and IT onboarding (laptops, accounts, tools)
  • Built shared drives, folder structures, naming conventions, and onboarding wiki
  • Drafted internal updates, board materials, and fundraising decks
  • Served as communications gatekeeper—filtered emails, triaged Slack, and set context for execs
  • Coordinated async communication and alignment across distributed teams
  • Managed complex calendars for CEO/CTO/COO/VP of People; scheduled investor meetings, standups, async check-ins
  • Prioritized time blocks, resolved conflicts, and ensured follow-through on action items
  • Planned virtual events, retreats, and offsites; wrote and maintained all-hands and async decks
  • Owned office operations: equipment logistics, team events, supplies, snacks, local deliveries
  • Handled mail, building access, fobs, safety protocols, and secure file storage
  • Series A startup advancing zk-proof infrastructure; ~40 employees
  • Streamlined operations by implementing efficient workflow processes, enhancing overall productivity.
  • Led cross-functional teams to execute strategic initiatives, ensuring alignment with organizational goals.
  • Developed and monitored key performance indicators to assess operational effectiveness and drive improvements.
  • Analyzed operational data to identify trends, recommending adjustments for enhanced performance outcomes.
  • Managed vendor relationships to optimize supply chain processes and reduce operational costs.
  • Spearheaded process improvement projects that resulted in increased efficiency across multiple departments.
  • Collaborated with executive leadership to define long-term operational strategies aligned with business objectives.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

EA to Founders (Contract Roles)

Double, Athena, Zirtual
01.2021 - 01.2023
  • Managed complex schedules, communications, and ops support for multiple startup founders
  • Built scalable administrative systems tailored to individual founder work styles
  • Coordinated travel, investor communications, and strategic meeting prep
  • Virtual
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Senior Technician & Peer Leader

Apple
08.2012 - 07.2021
  • Delivered expert-level support across Mac and iOS platforms
  • Mentored junior technicians and streamlined troubleshooting processes adopted regionally
  • Maintained exceptional CSAT scores while managing sensitive customer escalations

Education

High School Diploma -

Field Kindley High School
Coffeyville, KS
05-2007

Skills

  • People Operations & HR Compliance (Multi-state, International, WC, 401k, DEI)
  • Payroll & Benefits Administration (Rippling, Gusto, Deel, Mosey)
  • Hiring, Onboarding & Offboarding Systems
  • Cross-Functional Collaboration (Finance, Legal, Founders)
  • Process Design & SOP Development
  • Employee Relations & Culture Stewardship
  • Project & Vendor Management
  • Internal Communication Systems
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operational efficiency
  • Project management
  • Operations oversight
  • Performance monitoring
  • Goal setting
  • Workflow optimization
  • Strategic planning
  • Project management abilities

Certification

  • Chief of Staff (Udemy)
  • Accounting & Financial Statement Analysis (Coursera)
  • Foundations of Project Management (Google)
  • Introduction to Coding (SheCodes)
  • E-Verify Certification (Rippling)

Timeline

Operations Manager

RISC Zero
07.2023 - 06.2025

EA to Founders (Contract Roles)

Double, Athena, Zirtual
01.2021 - 01.2023

Senior Technician & Peer Leader

Apple
08.2012 - 07.2021

High School Diploma -

Field Kindley High School

Similar Profiles

CREATE PROFILE