Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Hayes

Mashpee,MA

Summary

Dynamic and compassionate PCA with extensive experience at Marcelo Siqueira, adept at direct patient care and building strong patient relationships. Skilled in vital signs monitoring and providing emotional support, consistently enhancing patient satisfaction. Demonstrated ability to implement effective care plans and support family needs, showcasing a professional bedside manner and adaptability in diverse care settings.

Overview

38
38
years of professional experience

Work History

PCA

Marcelo Siqueira
08.2023 - 08.2024
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.

PCA

Vickie Culligan
10.2022 - 06.2023
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Performed wound care and dressing changes, facilitating timely healing and recovery.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.

PCA

Celtic Homecare
06.2016 - 12.2021
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Performed wound care and dressing changes, facilitating timely healing and recovery.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

PCA

Habilitation Assistance
06.2015 - 06.2017
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Performed wound care and dressing changes, facilitating timely healing and recovery.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.

Personal Trainer

YMCA Woburn
07.1996 - 07.2002
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Increased client retention through consistent communication, motivation, and support.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Set up and broke down equipment before and after classes.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Educated clients on importance of proper nutrition to reach fitness objectives.
  • Fostered a positive workout environment with upbeat energy and professional demeanor.
  • Assisted individuals in setting achievable fitness goals, monitoring progress for success.
  • Used music to motivate and energize classes.
  • Designed specific workout systems for individual clients based on performance ability.
  • Developed and implemented creative exercise programs to keep clients engaged and motivated.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Created comprehensive fitness programs tailored to needs and goals of each individual.
  • Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Collaborated with other fitness professionals to design effective cross-training programs.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Led aerobics, yoga, core strength and kickboxing classes.
  • Demonstrated proper form and technique to prevent injury.
  • Adapted training methods to accommodate clients with special needs or limitations, ensuring inclusive fitness opportunities.
  • Conducted regular follow-up with clients to track progress and adjust fitness plans as needed.
  • Maintained up-to-date knowledge of fitness trends and certifications to provide clients with cutting-edge training techniques.

MRWIII

Fernald State School Waltham
09.1986 - 11.1996

Supervised other workers at Fernald State School in Waltham working with the developmentally disabled.

Activities of daily living

Groups throughout the day

Feeding

Range of motion

  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • I also worked nights walking around the grounds as a quality enhancement personnel making sure the clients were being treated with dignity and respect

Education

Associate Of Arts - Psychology

Quincy College
Quincy, MA
05.2004

Associates - Nutrition

Kaplan University
Davenport, IA
05.1999

Skills

  • Personal care aide (PCA)
  • Direct patient care
  • Patient relationship building
  • Companionship and emotional support
  • Body mechanics knowledge
  • Daily living assistance
  • Compassionate care
  • Vital signs monitoring
  • Meal preparation
  • Nutrition monitoring
  • Safety awareness
  • Medication reminders
  • Mobility support
  • Family support
  • Care plan implementation
  • Physical therapy assistance
  • Range of motion exercises
  • Feeding assistance
  • CPR certification
  • Mobility assistance
  • Adaptable
  • ADL support
  • Patient positioning
  • Infection control standards
  • Wound care
  • Healthy meal preparation
  • Professional bedside manner
  • Catheter care
  • Blood glucose monitoring
  • Hospice and palliative care
  • High level of autonomy
  • Active listening
  • Physical therapy support
  • Light housekeeping

Timeline

PCA

Marcelo Siqueira
08.2023 - 08.2024

PCA

Vickie Culligan
10.2022 - 06.2023

PCA

Celtic Homecare
06.2016 - 12.2021

PCA

Habilitation Assistance
06.2015 - 06.2017

Personal Trainer

YMCA Woburn
07.1996 - 07.2002

MRWIII

Fernald State School Waltham
09.1986 - 11.1996

Associate Of Arts - Psychology

Quincy College

Associates - Nutrition

Kaplan University
Veronica Hayes