Veronica Heer
Yakima,Washington
Summary
Experienced office specialist with 15 years in patient care, showcasing a strong ability to learn quickly and work independently. Comprehensive knowledge in technical aspects of healthcare, including diagnosis, treatment, and coding, as well as administrative and financial operations. Effective in coordinating patient information and managing billing and collections. Honors graduate from Eisenhower High School, focused on continuous improvement and learning.
Overview
12
12
years of professional experience
Work History
Receptionist and Optometric Technician
Pacific Cataract and Laser Institute
09.2024 - 07.2025
- Coordinated appointment scheduling to improve clinic workflow and minimize patient wait times. Assisted patients upon arrival to enhance customer experience and satisfaction. Operated multi-line phone system to direct calls to relevant departments. Processed patient forms and insurance details while maintaining confidentiality and compliance with regulations. Conducted preliminary tests such as visual acuity and tonometry to aid in optometric assessments. Supported patient examinations by ensuring comfort and accuracy during procedures.
Insurance Coordinator
SunRidge Oral Surgery
06.2022 - 08.2024
- Oversaw insurance verification processes and developed comprehensive treatment quotes for patient consultations. Coordinated appointment scheduling and managed billing operations, including payment collection and posting. Maintained detailed records of claims, fee schedules, and payer information to streamline operations.
Optometric Technician
Pacific Cataract and Laser Institute
06.2018 - 09.2021
- Assisted optometric physicians in an ambulatory surgical center by conducting pretests and gathering medical histories. Supported visual acuity testing and scribed during procedures. Aided in coding for billing and determining service fees. Addressed patient concerns and managed phone triage. Operated specialized equipment with precision and utilized NextGen EHR effectively.
Optometric Technician
Cascade Eye Center
09.2015 - 12.2017
- Assisted optometrists in a busy office environment. Handled protected patient information and documented patient visits and procedures accurately. Supported patient testing and provided training in vision therapy for individuals with disabilities, low vision, and eye diseases. Coordinated scheduling and communication with other medical offices to facilitate patient care. Obtained CPO certification and utilized Maximeyes EHR effectively.
Apprentice Optician/Receptionist/Optometric Technician
Summit Family Eye Care
03.2013 - 09.2015
- Oversaw daily operations in a private office, enhancing patient experience through effective reception management and appointment scheduling. Directed billing and coding processes, optimizing accounts receivable and collections. Collaborated with healthcare professionals to gather essential patient information, improving examination efficiency. Mentored new employees, fostering a cohesive team environment through training initiatives.
Education
High School Diploma -
Eisenhower High School
Yakima, WA06.2007
Skills
- Communication proficiency
- Effective organization Data analysis Quantitative skills
- Administrative and client services
- Rapid learning ability
- Precision-focused
- Data privacy adherence
- Simultaneous project execution
- Adaptability in challenging situations
- Invoice processing
- Billing and claims administration EOB analysis and processing Benefit authorization strategies Verification of patient benefits
- Computer literacy Proficient in Microsoft Office
- Critical reasoning
- Data management
- Healthcare RCM experience
- Healthcare coding skills ICD-10 and CPT knowledge
- Data input
- EMR systems comprehension
- Submission processing
Timeline
Receptionist and Optometric Technician
Pacific Cataract and Laser Institute
09.2024 - 07.2025
Insurance Coordinator
SunRidge Oral Surgery
06.2022 - 08.2024
Optometric Technician
Pacific Cataract and Laser Institute
06.2018 - 09.2021
Optometric Technician
Cascade Eye Center
09.2015 - 12.2017
Apprentice Optician/Receptionist/Optometric Technician
Summit Family Eye Care
03.2013 - 09.2015
High School Diploma -
Eisenhower High School