Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Veronica Henry

Wichita Falls,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

24
24
years of professional experience

Work History

HIM Specialist/Customer Service Representative

United Regional Healthcare
Wichita Falls, TX
03.2000 - 01.2024
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

High School Diploma -

Chillicothe High School
Chillicothe, TX
05-1983

Skills

  • Customer Relations
  • Self Motivation
  • Multitasking
  • Excellent Communication
  • Professionalism
  • Reliability
  • Teamwork and Collaboration
  • Decision-Making
  • Problem-solving abilities
  • Organizational Skills
  • Task Prioritization
  • Time management abilities
  • Active Listening
  • Attention to Detail
  • Adaptability and Flexibility

References

References available upon request.

Timeline

HIM Specialist/Customer Service Representative

United Regional Healthcare
03.2000 - 01.2024

High School Diploma -

Chillicothe High School

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Veronica Henry