VERONICA WILEY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and crisis intervention skills. Experience stepping into roles and quickly making positive changes to drive company success. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Dedicated to working closely with families, employees, and community to promote meaningful connections and positive outcomes. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Hospice Chaplain
Bristol Hospice
Watkinsville, Georgia
02.2024 - Current
- Referred families to community support groups, social workers, volunteer services, and respite services for patients and families during times of need.
- Conducted spiritual assessments of patients and families in order to identify emotional, psychological, and spiritual needs.
- Researched resources available within the community that could benefit patients and families.
- Supported staff members dealing with difficult situations related to death and burn-out by providing guidance and counsel while encouraging self-care practices.
- Collaborated closely with individuals to better understand unique issues and determine appropriate levels of involvement to meet needs.
- Developed and implemented individualized plans for patient's based on each unique background, beliefs and treatment plans for clients in crisis.
- Collaborated with interdisciplinary teams to address patient needs.
Staff Chaplain
Northeast Georgia Medical Center
Winder, GA
01.2019 - 07.2021
- Worked with resident students and volunteer chaplains offering care to patients, families, and staff.
- Offered orientation and training to volunteer chaplains for weekly and monthly visits to patients, families, and staff at a fifty-seven bed hospital facility.
- Developed an Emergency On-Call list of volunteer chaplains for after hour needs for patients, families, and staff.
- Offered spiritual and emotional support using a spiritual assessments for patients, family, and staff.
- Led a weekly inspirational experience through The Power of Prayer known as THE POP.
- Collaborated daily with care teams to offer the best care for patients and families.
- Offered spiritual support during COVID via phone and via Zoom for patients and families.
- Engaged in consultation with community clergy members concerning patient care plans.
Staff Chaplain
Northeast Georgia Medical Center
Braselton, GA
05.2020 - 03.2021
- Worked with resident students and contract chaplains offering care to patients, families, and staff at a two hundred bed hospital facility.
- Offered spiritual and emotional support using a spiritual assessments for patients, family, and staff.
- Collaborated daily with care teams to offer the best care for patients and families.
- Offered spiritual support during COVID via phone and via Zoom for patients and families.
- Attended weekly staff meetings.
- Conducted worship services, and offered other religious activities.
- Counseled patients and their families on issues related to end-of-life decisions and grief.
- Provided crisis intervention during times of illness or death of a loved one.
- Monitored patient progress by maintaining records of visits and interactions with patients and families.
Contract Chaplain
Northeast Georgia Medical Center
Braselton, Gainesville, GA
08.2015 - 01.2019
- Provided care as the in-house chaplain to patients, their families, and staff in need of spiritual support.
- Worked as the families’ liaison with the doctors and nursing staff during trauma treatments.
- Utilized critical thinking skills.
- Attended monthly Contract Chaplain meetings.
- Led a non-denominational morning chapel services.
- Shared worship experiences with patients, their families, and staff at patient’s bedside and/or in the chapel.
- Trained and supported volunteer chaplains.
- Provided resources to help people cope with grief, trauma, and other life challenges.
- Maintained confidential records of all interactions with clients according to established guidelines.
Chaplain Resident
Northeast Georgia Medical Center
Gainesville, GA
08.2016 - 08.2017
- Presented weekly verbatims with CPE Supervisor and resident students.
- Provided spiritual and emotional support to patients, families, and staff.
- Provided presence to patients and families during a critical incident.
- Attended interdisciplinary team meetings concerning the care plan for the patient.
- Participated in Ethics meeting regarding patients.
- Offered prayer, empathy, scripture, and music to resolve crisis and emotional issues.
- Visited and comforted patients in the emergency room and intensive care unit.
- Maintained availability to answer pages for emergency pastoral care during assigned shifts.
Licensed Cosmetologist
Wy-Her Styles
Memphis, TN
05.2003 - 05.2013
- Performed a variety of services including hair cutting, styling, coloring, highlights and extensions for men, women, and children.
- Provided beauty consultations to clients, determining their individual needs and preferences.
- Worked closely with other licensed cosmetologists
- Contracted with Youth Villages to perform services for female, youth residents.
- Maintained a clean and orderly workstation while adhering to safety standards.
- Ensured that all necessary supplies were stocked before beginning any given service.
- Kept records of all client appointments.
- Educated clients on proper at-home care techniques and products to extend the life of their style or color.
Manager
Family Check Advance
Grenada, MS
12.2000 - 06.2001
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
Education
Master of Divinity - Pastoral Care
Interdenominational Theological Center
Atlanta, GA05-2016
Bachelor of Science - Psychology
University of Memphis
Memphis, TN05-2011
Cosmetology License -
New Wave Hair Academy
Memphis, TN04-2003
Skills
- Active Listener
- Conflict resolution
- Community resource identification
- Marketing
- Business Planning
- Complex Problem-Solving
- Staff Development
- Crisis Management
- Self-care practices
- Caregiver support
Accomplishments
Leadership Barrow
Barrow County Chamber of Commerce
August 2019 – April 2020
Certification
Board Certified Chaplain
Board of Chaplaincy Certification Inc an affiliate of APC
December 2020
Master Cosmetologist
Georgia State Board of Cosmetology and Barbers
May 2019
Licensed Ordained Minister
Trinity Full Gospel Fellowship
November 2018
Timeline
Hospice Chaplain
Bristol Hospice
02.2024 - Current
Staff Chaplain
Northeast Georgia Medical Center
05.2020 - 03.2021
Staff Chaplain
Northeast Georgia Medical Center
01.2019 - 07.2021
Chaplain Resident
Northeast Georgia Medical Center
08.2016 - 08.2017
Contract Chaplain
Northeast Georgia Medical Center
08.2015 - 01.2019
Licensed Cosmetologist
Wy-Her Styles
05.2003 - 05.2013
Manager
Family Check Advance
12.2000 - 06.2001
Master of Divinity - Pastoral Care
Interdenominational Theological Center
Bachelor of Science - Psychology
University of Memphis
Cosmetology License -
New Wave Hair Academy