Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Hermosillo

Summary

Administrative professional equipped to excel in office management and administrative tasks. Proven ability to enhance team collaboration and drive results. Skilled in scheduling, communication, and problem-solving. Highly adaptable and reliable, ready to meet changing needs and priorities.

Overview

7
7
years of professional experience

Work History

Administrative Office Specialist

Apex Dental Studio
01.2024 - 07.2025
  • Maintained accurate financial records by reconciling invoices, processing payments, and generating expense reports.
  • Handled billing questions, email correspondence, incoming and outgoing mail, new hire documentations and annual or quarterly reviews.
  • Oversaw scheduling on a daily basis, organizing lunch and learns and meetings for staff members
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Managing dental insurances, such as creating, sending prior authorizations and pre-determinations with private insurances.
  • Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
  • Assigned team members with appropriate tasks, making sure all priority tasks were completed.
  • Communicating with Spanish-speaking clients, in person, phone or in writing.

Head Dental Receptionist

Apex Dental Studio
06.2020 - 07.2025
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Responded to email correspondences, medical faxes, communicated with other dental offices.
  • Expedited appointment scheduling through effective utilization of office management software systems.
  • Answered phone calls and messages, handled patients dental charts and collected accurate payments.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Improved communication between dental staff and patients, ensuring clarity in treatment plans and procedures.

Head Dental Receptionist

Matthew 25 Health & Dental Clinic
04.2019 - 06.2020
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Ensured patient privacy by adhering to all HIPAA regulations during the chart notations, and sharing of sensitive information.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Cross functional collaboration: Helping latino families with medical visits, translating medical terminology, invoices, questions or concerns.


Cpht-Certified Pharmacy Technician

Meijer Central Fill
05.2018 - 04.2019
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information.
  • Computer and handheld software utilized McKesson guidance to complete tasks.
  • Completion of satisfying company by meeting company goals.

Education

High School Diploma -

Warsaw Community High School
Warsaw, IN

Skills

  • Skilled in reading, writing, and speaking English and Spanish
  • CPR Certified
  • Multitasking proficiency
  • Skilled with Microsoft and Dentrix Software
  • Experienced in using Word and PowerPoint software
  • Strong communication, organizational, problem-solving skills to facilitate job

Timeline

Administrative Office Specialist

Apex Dental Studio
01.2024 - 07.2025

Head Dental Receptionist

Apex Dental Studio
06.2020 - 07.2025

Head Dental Receptionist

Matthew 25 Health & Dental Clinic
04.2019 - 06.2020

Cpht-Certified Pharmacy Technician

Meijer Central Fill
05.2018 - 04.2019

High School Diploma -

Warsaw Community High School

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Veronica Hermosillo