Veronica Hernandez
San Antonio,TX
Summary
Experienced accounting clerk with over 15 years of customer service and 13 years of experience in the automotive industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Title Clerk
North Park Toyota
San Antonio, TX
01.2022 - 05.2022
- Entered title and vehicle information into database.
- Received and processed paperwork for titles, new license plates and plate transfers.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Resolved problems, improved operations and provided exceptional service
- Worked flexible hours across night, weekend and holiday shifts
- Handled 10-15 calls per day to address customer inquiries and concerns
BILLING CLERK
Ancira Automotive Group
San Antonio, TX
11.2009 - 08.2021
- Responsible for posting final auto sales to appropriate accounts
- Performed end of month financial reconciliation and balanced pay sheets for salespeople
- Provided customer support to resolve questions and concerns
- Trained new employees in business office
- Posted monthly service contract statement and warranty cancellation statement to correct accounts
- Relieved cashier and receptionist when needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
CASHIER/CUSTOMER SERVICE
HEB Grocery Store
San Antonio, TX
02.2007 - 02.2010
- Processed and checked out customer orders as cashier
- Helped to return items to area shelves.
- Worked flexible schedule and extra shifts to meet business needs
- Tallied cash drawer at beginning and end of each work shift
CLERK
Cardell Cabinetry
San Antonio, TX
06.2005 - 06.2006
Education
Financial Services Program
Restore Education
San Antonio, TX10.2021
High School Diploma -
Family Faith Academy
San Antonio, TX06.2003
Skills
- Account Reconciliation
- Bank Reconciliation
- Data Entry
- Journal Entries
- Customer Service
- 10 Key Calculator
- Typing
- Microsoft Office
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Patient and Empathetic
Certification
Communications Skills for Business (CSB)- Professional Communication | Restore Education | Sept 2021
Certificate of Completion of Latino in
Finance UnidosUS Program| Oct 2021
Timeline
Lead Title Clerk
North Park Toyota
01.2022 - 05.2022
BILLING CLERK
Ancira Automotive Group
11.2009 - 08.2021
CASHIER/CUSTOMER SERVICE
HEB Grocery Store
02.2007 - 02.2010
CLERK
Cardell Cabinetry
06.2005 - 06.2006
Financial Services Program
Restore Education
High School Diploma -
Family Faith Academy
Similar Profiles
Darian VidalesDarian Vidales
Porter at North Park ToyotaPorter at North Park Toyota
Raul Eduardo RiosRaul Eduardo Rios
New /Used Car Sales Consultant at North Park ToyotaNew /Used Car Sales Consultant at North Park Toyota
William ReynoldsWilliam Reynolds
Vehicle Sales Concierge at North Park ToyotaVehicle Sales Concierge at North Park Toyota
Brandon GonzalezBrandon Gonzalez
Car Mechanic at North Park ToyotaCar Mechanic at North Park Toyota
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution