Veronica Hernandez
San Jacinto,CA
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
21
21
years of professional experience
1
1
Language
Work History
Operations Manager
Pacific Dental Services
07.2011 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Trained and guided team members to maintain high productivity and performance metrics.
Treatment Coordinator
Treatment Coordinator , Smile Brands Inc.
11.2009 - 07.2011
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Performed in team leader capacity and organized all treatment and placement activities.
- Included family members and support system in patient treatment planning.
Office Manager
Western Dental
02.2006 - 11.2009
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
Assistant Manager
Bright Now! Dental
06.2004 - 01.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Receptionist
Western Dental
08.2002 - 05.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
High School Diploma -
Garey High School
Pomona, CA06.2001
Skills
- Production
- Financial Management
- Program Administration
- Health and Safety Compliance
- Business Planning
- Customer Retention
- Data Analysis
- Workflow Optimization
- Incidents Management
- P&L Management
- Performance Monitoring
- Customer Service
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Epic
QSI
CPS
WORD
EXCEL
Timeline
Operations Manager
Pacific Dental Services
07.2011 - Current
Treatment Coordinator
Treatment Coordinator , Smile Brands Inc.
11.2009 - 07.2011
Office Manager
Western Dental
02.2006 - 11.2009
Assistant Manager
Bright Now! Dental
06.2004 - 01.2006
Receptionist
Western Dental
08.2002 - 05.2004
High School Diploma -
Garey High School
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