Veronica Hernandez
Tampa,FL
Summary
Dynamic and bilingual professional with a proven track record in office administration and client relations, honed at prestigious employers like Hillsborough Community College. Expert in inventory management and scheduling appointments, I excel in streamlining processes for efficiency. My approach has consistently expanded clientele bases and improved service provision, showcasing a blend of hard and soft skills essential for high-paced environments.
Overview
3
3
years of professional experience
Work History
Secretary's Assistant
M&W Kitchen & Bath Remodeling Inc.
03.2022 - Current
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm appointments and respond to inquiries.
- Facilitated timely delivery of special projects to meet company objectives and deadlines.
- Liaised between clients and vendors and maintained effective lines of communication.
Beauty Technician
Milly's Beauty Salon & Spa
02.2021 - 04.2023
- Welcomed customers and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained accurate inventory records to ensure adequate supply levels for uninterrupted service provision.
- Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
- Expanded clientele through targeted marketing efforts and excellent word-of-mouth referrals.
Receptionist
Hillsborough Community College - Dale Mabry Campus
10.2021 - 12.2021
- Greeted incoming students and visitors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate of Arts - Civil Engineering
Hillsborough Community College
Tampa, FL12.2024
Skills
- Client Relations
- Retail Sales
- Bilingual
- Inventory Management
- Scheduling appointments
- Attention to Detail
- Office Administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Secretary's Assistant
M&W Kitchen & Bath Remodeling Inc.
03.2022 - Current
Receptionist
Hillsborough Community College - Dale Mabry Campus
10.2021 - 12.2021
Beauty Technician
Milly's Beauty Salon & Spa
02.2021 - 04.2023
Associate of Arts - Civil Engineering
Hillsborough Community College
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