Veronica Hernandez
Oroville,CA
Summary
Versatile and dedicated professional with a background in animal care at the Animal Hospital of Lake County and a proven track record in patient confidentiality and HIPAA compliance. Excelled in maintaining high sanitation standards and providing exceptional customer service. Demonstrated ability to multitask and uphold accuracy in record-keeping, contributing to improved operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Kennel Technician
Animal Hospital of Lake County
09.2024 - Current
- Kept animals clean and free of contaminants to promote optimal health.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Monitored animals for behavioral problems and signs of health issues.
Medical Records File Clerk
Law Office of J Chrisp
03.2024 - 09.2024
- Maintained patient confidence by keeping patient records information confidential.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
- Expedited processing times for record requests by efficiently locating, copying, and delivering requested files within established deadlines.
Kennel Technician
Animal Hospital of Lake County
02.2021 - 03.2024
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Cleaned surgery room as well as disinfected the utensils per protocol of hospital
Cashier
Walmart
06.2018 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Shift Manager
McDonald's
07.2015 - 06.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Associate Degree In Health -
Woodland Community College
Clearlake, CAHigh School Diploma -
Carle High School
Lower Lake, CA06.2017
Skills
- Sanitation protocols
- Patience and resilience
- Animal handling expertise
- Care Monitoring
- Record Keeping Abilities
- Multitasking Abilities
- Customer Service
- Honest and Dependable
- Facilities Maintenance
- Instrument Knowledge
- Sterile technique
- Patient confidentiality
- Safe sharps disposal
- HIPAA Compliance
- Data Entry
- Document Scanning
- Medical terminology understanding
Timeline
Kennel Technician
Animal Hospital of Lake County
09.2024 - Current
Medical Records File Clerk
Law Office of J Chrisp
03.2024 - 09.2024
Kennel Technician
Animal Hospital of Lake County
02.2021 - 03.2024
Cashier
Walmart
06.2018 - 02.2021
Shift Manager
McDonald's
07.2015 - 06.2018
Associate Degree In Health -
Woodland Community College
High School Diploma -
Carle High School
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