Veronica Hernandez
Houston,TX
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Bright Side Eye Care
Houston, TX
04.2024 - 09.2024
- Performed administrative duties such as scheduling appointments and maintaining patient records.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Front Desk Receptionist
Houston Skyline Denta
Houston, TX
02.2020 - 01.2024
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Called patients to confirm scheduled appointments and obtain additional details.
Front End Cashier
Eye Trends
Houston, TX
07.2017 - 01.2020
- Balanced out cash drawer at the end of each shift.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Informed customers of current sales promotions and discounts available.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Ensured compliance with all safety policies and procedures.
Education
Some College (No Degree) - Health Sciences
Houston Community College
Houston, TXSkills
- Hospitality services
- Verbal and written communication
- Customer assistance and interaction
- Email and telephone decorum
- Scheduling
Languages
Spanish
Limited
References
References available upon request.
Timeline
Front Desk Receptionist
Bright Side Eye Care
04.2024 - 09.2024
Front Desk Receptionist
Houston Skyline Denta
02.2020 - 01.2024
Front End Cashier
Eye Trends
07.2017 - 01.2020
Some College (No Degree) - Health Sciences
Houston Community College
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