Hi, I’m
VERONICA HERNANDEZ
El Mirage,AZ
Summary
Dynamic retail professional with extensive experience as a Store Manager at Circle K, excelling in customer service and inventory management. Proven track record in training teams and enhancing store operations, fostering a positive shopping environment while ensuring operational efficiency. Adept at multitasking and problem-solving to drive customer satisfaction and team performance.
Overview
4
years of professional experience
Work History
Circle K
Store Manager
06.2023 - 04.2024
Job overview
- Assisted in daily store operations, ensuring smooth flow of activities and customer satisfaction.
- Learned inventory management processes to maintain accurate stock levels and product availability.
- Supported team members by providing guidance on customer service best practices and store policies.
- Engaged with customers to address inquiries, fostering a welcoming shopping environment.
- Observed safety protocols and procedures, prioritizing a secure workplace for staff and customers.
- Participated in merchandising efforts to optimize product displays and enhance visual appeal.
- Contributed to training sessions for new employees, sharing knowledge of store operations and culture.
- Adapted quickly to changing priorities, demonstrating flexibility in a dynamic retail environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
99 Cents Only
Assistant Manager
06.2023 - 04.2024
Job overview
- Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
- Supported team members by executing routine tasks and providing assistance during peak hours.
- Collaborated with management to implement process improvements for enhanced service delivery.
- Maintained inventory accuracy through regular stock checks and effective organization of supplies.
- Contributed to employee training initiatives, fostering a culture of continuous learning and development.
- Handled customer inquiries and resolved issues promptly to enhance overall experience.
- Monitored staff performance, offering feedback to promote individual growth and team efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
SHIFT SMART
OWNER /Operator
03.2020 - 06.2023
Job overview
- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Developed and implemented efficient inventory management practices to reduce waste.
- Trained and supervised staff in best practices for customer service and operational efficiency.
- Coordinated scheduling and staffing to align with peak business hours, enhancing service delivery.
Education
PEORIA ACCELERATED HIGHPeoria, AZ
from General Studies
05-2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Team leadership
- Outstanding communication skills
- Store merchandising
- Cash management
- Retail inventory management
Timeline
Store Manager
Circle K
06.2023 - 04.2024
Assistant Manager
99 Cents Only
06.2023 - 04.2024
OWNER /Operator
SHIFT SMART
03.2020 - 06.2023
PEORIA ACCELERATED HIGH
from General Studies
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