Veronica Hernandez
San Dimas,CA
Summary
Dynamic social worker with extensive experience, excelling in case management and community networking. Proven ability to enhance family matching success and advocate for children's well-being. Skilled in motivational interviewing and fluent in Spanish, fostering strong relationships with diverse clients and stakeholders.
Professional social worker well-prepared for new challenges in adoption sector. Skilled in navigating intricacies of adoption cases, ensuring positive outcomes for children and families. Reliable team collaborator with results-driven approach, adaptable to shifting priorities and needs.
Experienced social work professional with strong background in adoption services. Highly skilled in case management, family assessment, and child welfare. Known for exceptional collaboration and adaptability, ensuring successful outcomes in dynamic environments. Consistently reliable and driven to achieve impactful results for families and children.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Foster Care & Adoption Social Worker
Children's Bureau of Southern California
2021 - Current
- Expedited the adoption process by guiding families through necessary paperwork and legal requirements.
- Facilitated positive adoption experiences by providing ongoing support, education, and resources to birth parents and adoptive families.
- Developed tailored service plans for each family to ensure a smooth transition postadoption.
- Built strong relationships with community partners to expand referral networks for adoption services.
- Strengthened working relationships with other social workers, attorneys, therapists, medical professionals, and educators involved in the adoption process.
- Ensured child welfare by performing comprehensive home studies and post-placement supervision visits.
- Assisted diverse clients with cultural sensitivity while addressing their unique needs throughout the adoption journey.
- Enhanced family matching success by conducting thorough assessments and evaluations of prospective adoptive families.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Developed and implemented programs to support children's mental health and well-being.
Resource Family Administrator
Nuevo Amanecer Latino Children's Services
08.2015 - 10.2021
- Responsible for the daily operations of Nuevo Amanecer Latino Children's Services office. Operations include, appointing and dismissing staff, ensuring the maintenance and confidentiality of all incident investigation reports and department of complaint investigations report files and the actions taken, and designating a staff person to perform the duties of the administrator during my absence from the facility.
- Assist the Executive Director while administrating office.
- Provide appropriate and effective direction to staff encourage innovation, motivate staff to accomplish goals, and build teamwork.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
Resource Family Supervisor
Nuevo Amanecer Latino Children's Services
05.2011 - 07.2015
- The Resource Family Supervisor must assist and support the Resource Family Administrator, and provide guidance and support to social workers. Oversee social work/ case management services to assist with the reunification/ permanency planning goal of the treatment plan of children in foster placement, as well as to facilitate the best possible treatment for abused, neglected, and emotionally disturbed children and their families.
- Supervise resource Family Social Workers.
- Assist the Resource Family Administrator in the daily operations of administrating the office.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Foster Care Social Worker
Nuevo Amanecer Latino Children's Services
04.2008 - 05.2011
- A Resource Family Social Worker must provide social work/ case management services to assist with the reunification/ permanency planning goal of the treatment plan of children in foster placements, as well as to facilitate the best possible treatment for abused, neglected, and emotionally disturbed children and their families.
- Provided transportation for children and parents to and from visits and court.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
Receptionist
Nuevo Amanecer Latino Children's Services
06.2006 - 05.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Master of Science - Psychology
California Coast University
Santa Ana, CA02-2008
Bachelor of Arts - Liberal Studies/ Spanish Degree Program
University of La Verne
La Verne, CA05-2003
Associate of Arts - Liberal Arts
Mt. San Antonio College
Walnut, CA01-2000
High School Diploma -
La Puente High School
La Puente05-1997
Skills
- Behavioral observation
- Professional boundaries
- Self-awareness
- Case management expertise
- Motivational interviewing
- Ethical practice
- Community networking
- Attention to detail
- Case documentation
- Fluent in Spanish
- CPR, first aid, AED
- Family case management
Accomplishments
- Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
- Supervised team of 15 of more staff members.
Certification
- Children's Bureau Trainings- 15 hours- Trauma Informed Care, Civil Rights and Division 21 Training, Best Practices in Supporting Racially Diverse Families, and Best Practices in Serving LGBTQ + Youth.
Languages Spanish and English
Spanish
Native or Bilingual
Interests
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
Timeline
Resource Family Administrator
Nuevo Amanecer Latino Children's Services
08.2015 - 10.2021
Resource Family Supervisor
Nuevo Amanecer Latino Children's Services
05.2011 - 07.2015
Foster Care Social Worker
Nuevo Amanecer Latino Children's Services
04.2008 - 05.2011
Receptionist
Nuevo Amanecer Latino Children's Services
06.2006 - 05.2008
Foster Care & Adoption Social Worker
Children's Bureau of Southern California
2021 - Current
Master of Science - Psychology
California Coast University
Bachelor of Arts - Liberal Studies/ Spanish Degree Program
University of La Verne
Associate of Arts - Liberal Arts
Mt. San Antonio College
High School Diploma -
La Puente High School
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