Summary
Overview
Work History
Education
Skills
Languages
Skills
Affiliations
Certification
Languages
Timeline
Generic
Veronica Hernandez

Veronica Hernandez

Chicago

Summary

Results-oriented sales professional seeking a dynamic role to leverage proven sales expertise, drive revenue growth, and exceed targets, eager to contribute enthusiasm, and customer satisfaction in a high-preforming sales team Results-driven professional with a strong background in real estate and customer service. Proven ability to enhance client experiences through effective communication and diligent follow-ups. Committed to delivering outstanding service and fostering lasting relationships.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Realtor

Realty of Chicago
Berwyn
10.2020 - Current
  • Boosted client satisfaction through diligent follow-ups post-closing to enhance overall experience.
  • Generated leads by hosting open houses, performing market analysis, and networking in community.
  • Advised clients on property values to facilitate informed buying or selling decisions.
  • Ensured compliance with federal and state regulations governing real estate transactions.
  • Educated clients on property updates and effective buying and selling strategies.
  • Delivered outstanding customer service by promptly addressing client concerns during transactions.
  • Collaborated with agents to ensure timely closings and successful transactions for all parties.

Customer Service Agent

Groupon INC.
Chicago
02.2014 - 08.2017
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Assisted customers in redeeming vouchers and any other troubleshooting issues.

Dispatcher Coordinator

C.H. Robinson
Chicago
10.2009 - 07.2014
  • Coordinated daily dispatch operations for efficient freight movement across various routes.
  • Managed communication between drivers, customers, and internal teams to ensure seamless service.
  • Implemented process improvements to streamline dispatch workflows and reduce delays.
  • Maintained accurate records of all dispatched orders, shipments, and deliveries.
  • Monitored dispatch operations to ensure efficient and effective service delivery.
  • Performed administrative tasks such as scheduling appointments, setting up meetings.

Education

ROBERT MORRIS UNIVERSITY
Chicago, IL

Skills

  • Sales expertise
  • Negotiation
  • Customer relationship management
  • Customer care
  • Networking expertise
  • Communication
  • Persuasion
  • Adaptability in fast-paced environments
  • Persistence
  • Determination

Languages

  • English
  • Spanish

Skills

Proven ability to meet and exceed sales targets., Strong negotiation and deal-closing skills., Exceptional customer service and relationship-building skills., Ability to understand and address customer needs., Excellent verbal and written communication skills., Persuasive and articulate in presenting ideas., Comfortable working in fast-paced environments., Persistent and determined in pursuing goals.

Affiliations

  • Very involved with my community, I am Lead Hospitality in my local Church
  • Assist Pastor with community events

Certification

  • Financial Planning

Languages

Spanish
Professional

Timeline

Realtor

Realty of Chicago
10.2020 - Current

Customer Service Agent

Groupon INC.
02.2014 - 08.2017

Dispatcher Coordinator

C.H. Robinson
10.2009 - 07.2014

ROBERT MORRIS UNIVERSITY

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