Veronica Hernandez
San Antonio,TX
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
18
18
years of professional experience
Work History
Referral Coordinator
South Texas Podiatry Group
09.2022 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
PAS Coordinator
Pride PHC Services
07.2021 - 09.2022
- Verifying Medicare and Medicaid coverage.
- Answering multiple calls.
- Conducting health assessments.
- Scheduling all attendants for clients.
- Scheduling hires for attendants, keeping up with all emails with supervisors on scheduling and staffing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
PAS Coordinator
Legacy Home Health Agency
10.2019 - 03.2021
- Verifying Medicare and Medicaid coverage.
- Requesting authorizations as needed for clients.
- Answering multiple calls.
- Visiting clients and conducting health assessments.
- Scheduling all attendants for clients.
CTA II
LIFESPAN HOME HEALTH
04.2018 - 12.2018
- Performed administrative support tasks such as scheduling for special attendants.
- Answer multi-phone lines.
- Visiting clients and conducting health assessments.
- Verifying Medicare and Medicaid coverage.
- Requesting authorizations as needed for clients.
Office Clerk
Texas Health Staffing Services Inc
01.2011 - 04.2018
- Maintained the front desk and reception area in a neat and organized fashion.
Front Office Receptionist
The Podiatry Group
01.2008 - 09.2010
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Maintained the front desk and reception area in a neat and organized fashion.
- Verifying Insurance coverage.
- Requesting authorizations for patients as needed.
- Answering multi phone lines.
- Scheduling appointments.
- Checking patients in and out of office.
- Collecting all copays.
Education
GED -
Brackenridge High School
San Antonio, TXSkills
- Team Player
- Excel
- Microsoft Office
- Customer Service
- Office Administration
- Medical Scheduling
- Insurance Verification
- Pre-authorizations
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
- Appointment scheduling
- Follow-up coordination
- Referral tracking
- Appointment reminders
- Medical scheduling
- Diagnostic appointments
Languages
Spanish
Full Professional
Timeline
Referral Coordinator
South Texas Podiatry Group
09.2022 - Current
PAS Coordinator
Pride PHC Services
07.2021 - 09.2022
PAS Coordinator
Legacy Home Health Agency
10.2019 - 03.2021
CTA II
LIFESPAN HOME HEALTH
04.2018 - 12.2018
Office Clerk
Texas Health Staffing Services Inc
01.2011 - 04.2018
Front Office Receptionist
The Podiatry Group
01.2008 - 09.2010
GED -
Brackenridge High School
Additional Information
- SKILLS
- Microsoft Office Proficiency Self-directed
- Excel spreadsheets Time management
- Patient charting Professional and mature
- Insurance eligibility verifications Dedicated team player
- Meticulous attention to detail Self-starter
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