Summary
Work History
Overview
Education
Skills
Languages
Timeline
Generic

Veronica Hernandez

Fort Worth,TX

Summary

Dynamic Vendor Support Specialist at Bridgecrest with a proven track record in issue resolution and relationship management. Successfully negotiated contracts that resulted in significant cost savings while enhancing vendor partnerships. Adept at assessing customer needs and delivering exceptional service, driving sales goals through effective communication and problem-solving skills.

Work History

Vendor Support Specialist

Bridgecrest
08.2024 - 07.2025
  • Answered questions and assisted customers with their opened claim.
  • Met sales goals by offering excellent phone customer service.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Negotiated favorable contracts with vendor resulting in cost savings for the company without sacrificing quality.
  • Worked vendor invoices.

Shipping and Receiving Coordinator

FedEx
2014 - 2024
  • Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
  • Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
  • Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
  • Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
  • Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
  • Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
  • Conducted regular inventory audits to verify stock levels and identify discrepancies, ensuring accurate recordkeeping.
  • Utilized advanced tracking software to monitor shipment progress from origin to destination accurately, keeping customers informed throughout the process.
  • Ensured compliance with all relevant regulations regarding hazardous materials handling, maintaining a safe working environment for the team.
  • Maximized space utilization within the warehouse through strategic storage planning and organization techniques, reducing clutter and improving workflow efficiency.
  • Coordinated with suppliers to schedule timely deliveries, minimizing warehouse congestion and maximizing storage efficiency.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Trained new employees on company protocols and best practices, contributing to overall team efficiency and cohesion.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Reviewed paperwork to determine priorities and set schedules.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Overview

2026
2026
years of professional experience

Education

General Studies

Lake Worth High School
Lake Worth, TX
05.2003

Skills

  • Issue resolution
  • Vendor evaluation
  • Relationship management
  • Customer needs assessment
  • Negotiation expertise
  • Pricing strategy
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Vendor Support Specialist

Bridgecrest
08.2024 - 07.2025

Shipping and Receiving Coordinator

FedEx
2014 - 2024

General Studies

Lake Worth High School

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Veronica Hernandez