Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VERONICA HERNANDEZ

Staten Island,NY

Summary

Client-focused professional offering diverse experience in customer service, finances, business management and sales. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives.

Overview

6
6
years of professional experience

Work History

Business Manager

First Choice General Construction LLC
01.2023 - 08.2024
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Received and sorted incoming mail and packages to record.
  • Executed business plans to further strengthen and maximize profits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Store Manager

PLS Financial Services
02.2018 - 03.2023
  • Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors.
  • Built relationships with key customers to grow business networks and locate new opportunities.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Implementing strategies to help meet store goals and objectives.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Updated and maintained store signage and displays.
  • Ensuring compliance with federal, state, and local regulations.
  • Resolving customer complaints to increase customer. satisfaction.
  • Controlling labor hours, cash, store audits, and shrinkage.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Strengthen work flow productivity by managing and developing top talent.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Office Manager

Express Auto Service
08.2021 - 05.2022
  • Oversaw receiving and organizing correspondence, answering and forwarding calls.
  • Managed office budget to handle inventory, postage and vendor services.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

Associate of Science - Business Administration And Management

College of Staten Island of The City University of New York
05-2026

Skills

  • Customer Service
  • Accurate Cash Handling
  • Multitasking and Organization
  • Documentation and Reporting
  • Shift Scheduling
  • Recruiting and Hiring
  • Store Operations Oversight
  • Budget Control

Languages

Spanish
Native or Bilingual

Timeline

Business Manager

First Choice General Construction LLC
01.2023 - 08.2024

Office Manager

Express Auto Service
08.2021 - 05.2022

Store Manager

PLS Financial Services
02.2018 - 03.2023

Associate of Science - Business Administration And Management

College of Staten Island of The City University of New York

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