VERONICA HERNANDEZ
NY
Summary
Client-focused professional offering diverse experience in customer service, finances, business management and sales. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Looking to transition my skills into a banking career to help provide value to the bank and its customers.
Overview
8
8
years of professional experience
Work History
Business Manager
First Choice General Construction LLC
01.2023 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Received and sorted incoming mail and packages to record.
- Executed business plans to further strengthen and maximize profits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Directed project management efforts to ensure timely completion and adherence to budget constraints.
Store Manager
PLS Financial Services
02.2018 - 03.2023
- Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors.
- Built relationships with key customers to grow business networks and locate new opportunities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Implementing strategies to help meet store goals and objectives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Updated and maintained store signage and displays.
- Ensuring compliance with federal, state, and local regulations.
- Resolving customer complaints to increase customer. satisfaction.
- Controlling labor hours, cash, store audits, and shrinkage.
- Strengthen work flow productivity by managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
Office Manager
Express Auto Service
08.2021 - 05.2022
- Oversaw receiving and organizing correspondence, answering and forwarding calls.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Associate of Applied Science - Business
College of Staten Island of The City University of New York
Staten Island, NY05.2025
Skills
- Customer Service
- Accurate Cash Handling
- Multitasking and Organization
- Documentation and Reporting
- Shift Scheduling
- Recruiting and Hiring
- Store Operations Oversight
- Budget Control
Languages
Spanish
Native or Bilingual
Timeline
Business Manager
First Choice General Construction LLC
01.2023 - Current
Office Manager
Express Auto Service
08.2021 - 05.2022
Store Manager
PLS Financial Services
02.2018 - 03.2023
Associate of Applied Science - Business
College of Staten Island of The City University of New York