Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Hernandez Martinez

Bloomington,IL

Summary

Accomplished Manager with a proven track record at McDonald's, enhancing team performance and customer satisfaction through expert relationship building and operations management. Skilled in bilingual communication and mentoring, I significantly improved decision-making processes and fostered a collaborative work environment, leading to notable achievements in employee development and service excellence.

Overview

18
18
years of professional experience

Work History

Manager

Mcdonalds
Bloomington, IL
01.2015 - 07.2025
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Ensured compliance with regulatory requirements and industry standards.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.

Lunch Cook

Unit 5 School District
Bloomington, IL
08.2020 - 05.2024
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Disinfected food preparation zones ensuring safe cooking environment.
  • Streamlined team interactions to resolve potential difficulties in the cooking process.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Executed machinery operations adeptly to minimize risks of accidents and malfunctions.
  • Conducted training sessions for new staff on essential kitchen responsibilities.
  • Assisted with unloading incoming deliveries of food products for storage in refrigerators or storerooms.
  • Conducted inventory checks on a regular basis to ensure adequate stock levels of needed items.
  • Packaged, labeled, and dated food items in storage to ensure quality and compliance.
  • Sustained cleanliness and systematic orderliness in the kitchen.

Crew Member

Mcdonalds
Bloomington, IL
01.2008 - 01.2015
  • Organized and restocked supplies to support operations and team productivity.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.

Education

High School Diploma -

High School

Skills

  • Relationship building
  • Cross-functional teamwork
  • Decision-making
  • Operations management
  • Verbal and written communication
  • Expectation setting
  • Customer service
  • Documentation and reporting
  • Expense tracking
  • Team leadership
  • Coaching and mentoring
  • Time management
  • Schedule preparation
  • Policy implementation
  • Workforce management
  • Language proficiency
  • Cross-cultural communication
  • Fluent bilingualism

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Lunch Cook

Unit 5 School District
08.2020 - 05.2024

Manager

Mcdonalds
01.2015 - 07.2025

Crew Member

Mcdonalds
01.2008 - 01.2015

High School Diploma -

High School

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Veronica Hernandez Martinez