Veronica Herrera
Hidalgo,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Custodian
DLP- De La Paz Services
Donna, TX
08.2023 - 05.2024
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Maintained Immigration camps at the Donna processing center, keeping them clean and taken care of
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Maintained clean and well-organized environment for client happiness and safety
- Laundered clothing and bedding to prevent infection
Cosmetologist
Self-employeed
Mission, TX
03.2018 - Current
- Performed quality, therapeutic bodywork to meet clients' needs.
- Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Personalized massage services to craft customized sessions.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Worked with oils and treatment aids to improve massage experiences.
- Kneaded muscles and soft tissues to help clients release tension and improve physical wellbeing.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Scheduled client appointments.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Performed rejuvenation techniques on all types of skin and hair.
- Beautified customers by performing facials and waxing.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Collected payment from customers and scheduled next appointments.
- Stayed up-to-date on body care technologies and introduced industry innovations to salon.
Adult Caregiver
Caring For You Home Health
Brownsville, TX
09.2022 - 02.2023
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with meal planning to meet nutritional plans.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
Personal Assistant
Sorrento Fine Homes
Mission, TX
05.2021 - 07.2022
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Rental Assistant
Real Del Valle Event Center
Mission, TX
05.2017 - 03.2020
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Answered telephones to assist customers and resolve issues.
- Updated and maintained rental agreement files and documents.
- Explained policies and reviewed documentation to obtain signatures.
- Collected payment by processing credit card transactions.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Answered customer questions to maintain high satisfaction levels.
- Resolved customers' complaints regarding products or services.
- Collected money, provided change and recorded transactions on receipts.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Reviewed daily sales transactions and analyzed for errors.
Education
GED -
Psja North Early College High School
Pharr, TX05.1998
Cosmetology - Cosmetology
Ricaut Beauty School
Mexico, NY07.1995
Skills
- Issue Resolution
- Therapeutic Massages
- Customer Service
- Skincare Product Sales
- Dependable and Responsible
- Multitasking and Organization
- Facial Masks
- Body Massage
- Equipment Maintenance
- Multitasking and Prioritization
- Customer Complaint Resolution
- Honest and Dependable
- work under fast pace
- work well under pressure
- Honest and Ethical
- Cooperative Attitude
- Team Leadership
- Project Management
- Event Planning
- listening skills
- organizer and clean
- fast learner
- respect coworkers
- work well as a team
- work well alone
- Critical Thinking
- Conflict Resolution
- Fluent in Spanish
- Strong English
- Good Work Ethic
- Active Listening
- People Skills
- sells management
- care giver
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Custodian
DLP- De La Paz Services
08.2023 - 05.2024
Adult Caregiver
Caring For You Home Health
09.2022 - 02.2023
Personal Assistant
Sorrento Fine Homes
05.2021 - 07.2022
Cosmetologist
Self-employeed
03.2018 - Current
Rental Assistant
Real Del Valle Event Center
05.2017 - 03.2020
GED -
Psja North Early College High School
Cosmetology - Cosmetology
Ricaut Beauty School
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