Veronica Herrera
Las Vegas
Summary
Adept Billing Specialist with a proven track record at Steinberg Diagnostic Medical Imaging, enhancing billing operations and customer satisfaction through expert claims processing and problem-solving. Skilled in HIPAA compliance and team collaboration, I significantly improved claims resolution efficiency and fostered a supportive work environment.
Overview
3
3
years of professional experience
Work History
Billing Specialist
Steinberg Diagnostic Medical Imaging
Las Vegas
10.2023 - 03.2025
- Answered customer inquiries regarding billings, payments, account status.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Took billing calls, questions and concerns from patients and third party carriers.
- Researched and responded promptly to customer inquiries concerning billing disputes.
- Recorded information about status of collection efforts.
- Collaborated with other departments within the organization to resolve any billing issues.
- Sent incomplete or incorrect claims to supervisors for proper adjudication.
- Corrected, completed and processed claims for payer codes.
- Received payments and posted amounts to customer accounts.
- Worked with insurance companies to ensure timely reimbursement of claims.
- Answered customer questions regarding account discrepancies or problems.
- Reviewed and processed patient accounts for collections purposes.
- Performed data entry tasks related to patient account information updates.
- Wrote appeal letters to insurance companies for denial of claims.
- Documented all conversations between patients and staff related to collections activities.
- Contacted insurance companies to check status of claim payments.
- Negotiated payment plans with patients based on their financial abilities.
- Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
- Accepted and processed customer payments and applied toward account balances.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Authorization Specialist
Pueblo Medical Imaging
Las Vegas
12.2021 - 09.2023
- Explained eligibility details and affordability options to patients with kindness and respect.
- Reviewed authorization requests for accuracy and completeness.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Entered client information and files into databases for further review and tracking.
- Created spreadsheets utilizing Microsoft Excel for tracking authorization status updates from payers.
- Processed prior authorization requests in accordance with departmental guidelines.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Researched patient eligibility, coverage information, and benefit levels.
- Participated in meetings with staff members from other departments such as billing and coding teams to provide clarification on policies related to authorizations.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Oasis Independent Studies
Gilroy06-1999
Skills
- Payment posting
- Fiscal reporting
- Business operations support
- Billing cycle management
- Statement processing
- Billing best practices
- Deductible management
- Procedure development
- Claims processing
- Problem-solving
- Denial management
- Multitasking and organization
- Team collaboration
- Medical billing and collections
- HIPAA compliance
- Data entry proficiency
Affiliations
- traveling
- attending music concerts
Languages
Spanish
Professional
References
References available upon request.
Timeline
Billing Specialist
Steinberg Diagnostic Medical Imaging
10.2023 - 03.2025
Authorization Specialist
Pueblo Medical Imaging
12.2021 - 09.2023
High School Diploma -
Oasis Independent Studies
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