Veronica Hicks
Rock Hill,SC
Summary
Dedicated worker with excellent communication and time management skills. Strong abilities to successfully fill a customer service vacancy. Very reliable and dependable and eager to learn new things. A team player with a vast amount of customer service experience that can be accessed to successfully appease any clientele.
Overview
21
21
years of professional experience
Work History
Fitting Room/Apparel Associate
Walmart Supercenter
11.2016 - Current
- Addressed customers courteously using suitable methods and problem-solving skills.
- Remained open to feedback from managers and other associates to build and improve skills.
- Assisted with mentoring new associates during and after training.-Responded to telephone inquiries and complaints following standard operating procedures.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Referred unresolved customer grievances to designated department managers for further resolutions.
Customer Service Representative
On-Star Via Sitel Corporation
09.2002 - 01.2003
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate directions and other information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide navigation to restaurants, businesses, hospitals, detours etc.
- Informed customers about other features their on-star subscription contains and how to access them to improve overall user experience per their needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Education
Skills
- Product/Fashion Knowledge
- Multitasking and Time Management Skills
- Telephone Proficiency and Decision Making
- Seasonal Displays and Products
- Item Ticketing and Price
- Dressing Room Assistance
- Active Listening
- Problem Solving for Customer Issues via Phone and in Store
- Recommendations for Alternative Products and Locations
About Me
Most of my time is spent with my children and grandchildren. I support them with their everyday lives, sports and activities.
Timeline
Fitting Room/Apparel Associate
Walmart Supercenter
11.2016 - Current
Customer Service Representative
On-Star Via Sitel Corporation
09.2002 - 01.2003
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