Summary
Overview
Work History
Education
Skills
Personal Information
References
Certification
Timeline
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Veronica Hill

Phoenix,Arizona

Summary

Skilled high volume restaurant General Manager with an enthusiastic, positive, and motivating attitude, who understands that delivering fantastic customer service is the key to generating sales, as well as reoccurring sales. Focused on high expectations and raising service standards. With over 15+ years experience in the restaurant industry, mastering almost every position, from hostessing, serving, bartending, bussing, dishwashing, to even working the kitchen line, I am seeking to advance my professional career, share my knowledge gained, and continue to learn more.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager/Server/Bartender

Ah-So Sushi & Steak
10.2013 - Current
  • Opening and Closing the restaurant and ensuring the security of the building
  • Assisted in recruiting, hiring and training of team members.
  • Ensure maintenance of proper cleanliness and organization in all areas of front and back of the house
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Counseling and discipline staff when necessary
  • Reported issues to higher management with great detail.
  • Liquor inventory, ordering and menu production
  • Formulated policies and procedures to streamline operations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed and paid billing invoices and monthly expense reports.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed creative bar menus and drink recipes by researching emerging industry trends and attending liquor distributors workshops

Bartender

Hell's Half Acre
11.2008 - 10.2012
  • Making initial contact and assisting them in an orderly conduct Tending to guest needs and requests Multitasking and taking initiative to take care of all guests at a very fast pace (high volume bar) Maintaining the bar cleanliness in an organized manor Money handling and managing transactions of all guests Maintaining guest satisfaction Properly distributing tip out to the correct employees Closing out my sales report with the appropriate manager at the end of each shift
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Increased customer satisfaction by providing efficient and friendly service in a high-volume environment.

Education

High School Diploma -

Christa McAuliffe Academy
03.2003

Skills

  • Staff hiring
  • Time Management
  • Relationship Building
  • Networking abilities
  • Staff Management
  • Performance Improvements
  • Staff Training and Development
  • Facility Management
  • Account Management
  • Staffing
  • Customer Service Management
  • Schedule Management
  • Customer Service
  • Delegation
  • Labor Cost Controls
  • Delegating Work

Personal Information

Hobbies: Figure skating is my passion, I was a professional ice skater for 12 years with many accomplishments and many places traveled. Now with 2 toddlers, I enjoy the finer things in life, which to me means simple things people take for granted, swimming, the park, bike riding, basically any chance I get to spend with them, those moments and their hobbies are now my new hobbies.

References

  • Tony Spry, Supervisor
  • Jesse Sosa, Colleague
  • Abe Garrett, Former Employer

Certification

ServSafe Manager Certification

Title 4 Basic Liquor Law Certification

Timeline

General Manager/Server/Bartender

Ah-So Sushi & Steak
10.2013 - Current

Bartender

Hell's Half Acre
11.2008 - 10.2012

High School Diploma -

Christa McAuliffe Academy

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Veronica Hill