Veronica Hincapie
Orlando,FL
Summary
Professional laser therapy specialist with strong ability to collaborate with teams and adapt to changing needs, ensuring reliable, high-quality outcomes. Adept in patient care, laser safety protocols, and client consultation, coupled with results-driven approach that enhances service delivery and client satisfaction. Known for precision, adaptability, and fostering positive, productive environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Laser Hair Removal Technician
Rio Laser
Orlando, FL
02.2024 - Current
- Administer laser treatments for skin rejuvenation and hair removal using advanced technology.
- Assess patient needs and customize treatment plans to ensure optimal results and satisfaction.
- Educate clients on pre- and post-treatment care to enhance recovery and effectiveness.
- Maintain accurate patient records and treatment documentation in compliance with regulatory standards.
SERVICE DESK COORDINATOR II
Walgreens Centralized Services
11.2021 - 02.2024
- Oversee product operations and customer satisfaction for day-to-day operations. Responsible for reporting field problems and safety hazards and helping customers resolve issues with products or services, answering questions, documenting and providing feedback.
REGISTERED PHARMACY TECHNICIAN
Walgreens Centralized Services
05.2019 - 11.2021
- Inputting and updating patient information into the pharmacy system, including details about their prescriptions, insurance information, and medical history, ensuring accuracy. Adhere to HIPPA privacy laws and regulations regarding patient privacy.
TOUR OPERATOR AGENT
Fundays Tours Inc.
03.2014 - 05.2019
- Create tour packages and negotiate rates that combine travel components like hotels, transportation, and sightseeing. Ensure customer satisfaction by providing exceptional customer service through services and bookings. Promote their tour packages and conduct market research.
Education
Electrologist and Laser Hair Removal -
DOLLY MONROE BEAUTY ACADEMY
10-2024
Bachelor of Science - IT Network Security
NUC – FLORIDA TECHNICAL COLLEGE
10-2020
Skills
- Organizational skills
- Team Management
- Communication
- Budgeting
- MS Office Documentation
- Troubleshooting
- Safety-Conscious
- Patient care
- Appointment scheduling
Certification
- Registered Pharmacy Technician –RPT87670
- Licensed Electrologist – #E06325
Languages
ENGLISH | SPANISH
Timeline
Laser Hair Removal Technician
Rio Laser
02.2024 - Current
SERVICE DESK COORDINATOR II
Walgreens Centralized Services
11.2021 - 02.2024
REGISTERED PHARMACY TECHNICIAN
Walgreens Centralized Services
05.2019 - 11.2021
TOUR OPERATOR AGENT
Fundays Tours Inc.
03.2014 - 05.2019
Electrologist and Laser Hair Removal -
DOLLY MONROE BEAUTY ACADEMY
Bachelor of Science - IT Network Security
NUC – FLORIDA TECHNICAL COLLEGE