Veronica Hinkle
Las Vegas
Summary
Dynamic customer service professional with extensive experience at Diamond Resorts International, excelling in complaint resolution and cash handling. Proven track record in enhancing customer satisfaction through effective gaming operations and bar management. Skilled in optimizing guest experiences while maintaining high standards of service and operational efficiency.
Experienced with managing customer interactions and resolving issues in fast-paced casino environment. Utilizes strong attention to detail and effective communication to ensure positive guest experience. Knowledge of maintaining compliance with gaming regulations and handling cash transactions securely.
Overview
18
18
years of professional experience
Work History
Slot Attendant
Airport Slots Concession
04.2025 - Current
- Assisted customers with inquiries and provided information on gaming options.
- Maintained cleanliness and organization of gaming area to enhance customer experience.
- Processed cash transactions accurately, ensuring accountability and minimizing discrepancies.
- Resolved customer complaints promptly, fostering a positive gaming environment.
Bartender
Dottys Slots And Video Poker
06.2020 - 04.2025
- Prepared and served a variety of alcoholic and non-alcoholic beverages to customers.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Processed cash and credit transactions accurately while managing customer tabs efficiently.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Maintained cleanliness and organization of gaming area to enhance customer experience.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Monitored slot machines to ensure proper functionality and customer satisfaction.
Customer Service Representative
Ewing Brothers
01.2016 - 05.2019
- Assisted customers with inquiries and provided information on gaming options.
- Maintained cleanliness and organization of gaming area to enhance customer experience.
- Processed cash transactions accurately, ensuring accountability and minimizing discrepancies.
- Resolved customer complaints promptly, fostering a positive gaming environment.
Hospitality Management Specialist
Diamond Resorts International - Orlando Office
01.2008 - 02.2015
- Implemented customer feedback systems to assess service quality and drive continuous improvement initiatives.
- Managed client relationships effectively by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
- Collaborated closely with executive leadership to develop long-term strategic plans aligned with company objectives.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Blair High School
Pasadena, CASkills
- Customer service
- Cash handling
- Gaming operations
- Complaint resolution
- Slot machine monitoring
- Bar management
Timeline
Slot Attendant
Airport Slots Concession
04.2025 - Current
Bartender
Dottys Slots And Video Poker
06.2020 - 04.2025
Customer Service Representative
Ewing Brothers
01.2016 - 05.2019
Hospitality Management Specialist
Diamond Resorts International - Orlando Office
01.2008 - 02.2015
High School Diploma -
Blair High School