Summary
Overview
Work History
Skills
Timeline
Generic

Veronica Holmes

Chickamauga,GA

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience

Work History

Pharmacy Technician Trainee

Walmart
10.2018 - Current
  • Provided expertise about composition of drugs.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Provided exemplary customer service while addressing patient questions or concerns regarding medications or therapy plans, fostering trust in the pharmacy''s services.
  • Developed strong relationships with healthcare providers through prompt and professional handling of prescription requests and inquiries.
  • Resolved third-party billing, computer system and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.

Retail Merchandiser

Driveline Retail
02.2010 - 01.2018
  • Coordinated closely with marketing teams to create cohesive in-store visuals that aligned with brand identity and promotional campaigns.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Safely and securely loaded items to prevent damage during transport.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Stocked shelves to match planogram images and instructions.
  • Stocked designated items on shelves, end caps and displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Training Store Manager

Dollar General
01.2010 - 01.2015
  • Reduced operational risks while organizing data to forecast performance trends.
  • Championed the adoption of new technologies and tools within the store environment, enhancing operational efficiency and improving overall business performance.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
  • Improved employee retention by implementing comprehensive training programs and robust performance management systems.
  • Established strong relationships with key suppliers, leading to improved product availability and reduced costs for the store.
  • Assisted in recruiting, hiring and training of team members.
  • Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.

Skills

  • Customer Service
  • Updating medication histories
  • Data Entry
  • Analytical Thinking
  • Product Location
  • Merchandising and Display
  • Appointment Scheduling
  • Regulatory Compliance
  • Call Center Operations
  • Medical billing knowledge

Timeline

Pharmacy Technician Trainee

Walmart
10.2018 - Current

Retail Merchandiser

Driveline Retail
02.2010 - 01.2018

Training Store Manager

Dollar General
01.2010 - 01.2015

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Veronica Holmes