Veronica Hooper / Glaze
Whitestown,In
Overview
27
27
years of professional experience
Work History
Operations Trainer, & Part Time Administrative Assistant
DHL Supply Chain
01.2022 - 09.2024
- Ensures the training of each employee meets company standards of each department during package/freight processing
- Works closely with new hires and tracks the progress of each employee
- Ability to multi-task and direct multiple employees
- Identifies and segregates non-conforming and dangerous goods cargo
- Proficient in calendar management, travel coordination, and document preparation
- Adept at handling confidential information and maintaining a professional atmosphere
- Proven track record of streamlining processes and improving efficiency.
Vice President,
Hartke INC.
01.2018 - 01.2022
- Primary responsibilities – Instilling a marketing led ethos throughout the business, Researching and reporting on external opportunities, Understanding current and potential customers Managing the customer journey (customer relationship management), Developing the marketing strategy and plan, Management of the marketing mix, Managing agencies, Measuring success, Ensuring timely delivery, Writing copy, Approving images, Developing guidelines, Making customer focused decisions
- Instilling the strategy, and the process of selling, and how you promote and advertise.
District Manager
Dollar General
Central Indiana
01.2016 - 01.2018
- Primary responsibilities –Setting regional goals such as sales and revenue projections
- Ensuring that the stores under my supervision adhere to company and industry regulations
- Ensuring that all stores meet safety and cleanliness standards
- Managing a regional budget and ensuring that each store operates within the budget, ensuring productivity targets are achieved and that all company processes are running smoothly and promptly.
General Manager
Circle K Food Mart, Gas Station, and Truck Stop
Whitestown Indiana
01.2013 - 01.2016
- Primary responsibilities -must be a very organized person who will be required to recruit and train store employees, implement employee performance evaluation plan, able to effectively provide a positive working environment, able to resolve customer problems and complaints, able to communicate and execute marketing programs, and prepare work schedules for his/her employees
- A store manager must have a minimum of 5 years of hotel/retail management experience and have strong leadership skills, a flair for conceiving customers, strong interpersonal, motivational, communication and organizational skills.
Store Manager
Dollar General
Speedway, Indiana
01.2011 - 01.2013
- Primary responsibilities - Supervising, training, and developing all entry-level employees, recruiting, staffing, and hiring eligible candidates for the store daily operations
- Overseeing all aspects of retail operations such as increasing store profits, minimizing store loss, setting schedules and budget maintenance
- Managing the product inventory, vendor check-in and calls for goods to put on display
- Overseeing all truck deliveries, freight distributing and merchandising
- Responsible for overseeing weekly merchandising rollouts by following the guides provided by corporate
- Providing complete customer satisfaction for overall store cleanliness, merchandising, and communications
- Answering telephones and communicating with Dollar General corporate offices.
District Manager
Hollywood Entertainment, Movie Gallery, and Game Crazy
Indianapolis, Southern Indiana, Kentucky, and Illinois
01.2004 - 01.2011
- Primary responsibilities - Reporting on all stores assigned to me
- Motivate store staff to achieve sales goals..
- Store compliance operation records and process reports
- Cultivated a consultative selling environment
- Attained company sales, expense control, profit, and performance indicator goals; and ensured store compliance with company policies, procedures, and programs
- Support, training, and consulting, including hiring, training, and motivating a staff of employees
- Foster leadership qualities in Retail Sales Managers to motivate and coach my stores to achieve high performance results, and be a motivator and mentor, someone who can guide the store managers in the district and develop their talent
- Experience in leading multiple stores, and also being responsible for ensuring district-wide customer satisfaction and measuring the financial performance of all the locations assigned to me
- Management of store merchandising, independently make or participate in making decisions regarding store layout and displays, to enhance visual presentation of store and sales
- Prioritize and accomplish multiple management tasks within established timeframes by effectively planning and managing workload, delegating work, and supervising, monitoring, and directing subordinate managers and other associates.
Office Manager
Kmart
Brownsburg, Indiana
01.2001 - 01.2003
- Primary responsibilities - Manage all department Associates
- Merchandising, hitting targets and implementing strategies to improve sales
- Stock control, hitting sales targets, Account analysis, Forecasting future sales
- Taking care of customer service including handling queries and complaints
- Recruiting and training new staff Entering information into spreadsheets
- Responsible for completing and verifying accuracy of sales reports
- Report sales figures to GM.
Receiving Manager
Wal-Mart
Plainfield, Indiana
01.1998 - 01.1999
- Primary responsibilities - Responsible for managing and overseeing all shipping, receiving, and packaging duties of the facility
- As well as managing fifteen plus employees that are completing the tasks in this department, inventory levels, shortage control, customer service and safety
- Achieve performance standards with respect to store computers, POS machines, equipment and particular systems in operations at the location
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Trainer, & Part Time Administrative Assistant
DHL Supply Chain
01.2022 - 09.2024
Vice President,
Hartke INC.
01.2018 - 01.2022
District Manager
Dollar General
01.2016 - 01.2018
General Manager
Circle K Food Mart, Gas Station, and Truck Stop
01.2013 - 01.2016
Store Manager
Dollar General
01.2011 - 01.2013
District Manager
Hollywood Entertainment, Movie Gallery, and Game Crazy
01.2004 - 01.2011
Office Manager
Kmart
01.2001 - 01.2003
Receiving Manager
Wal-Mart
01.1998 - 01.1999
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