Veronica Hudson
Beltsville,MD
Summary
Recently served as Executive Coordinator for the Chief Academic Officer and Deputy Chief Academic Officer at University of Maryland Global Campus with 34 years in clerical support. Reliable employee seeking clerical position. Offering excellent communication and good judgment.
Overview
8
8
years of professional experience
Work History
Treatment Aide
Hope House Treatment Centers
Laurel, MD
12.2022 - 01.2023
- Assist client who are recovering from drugs and alcohol.
- Maintain best -in-class standards for individual care for up to 22 clients in house.
- Maintained and reported client count hourly.
- Process new incoming clients.
- Assist with client meetings AA/NA.
- Transport clients to AA/NA meetings, hospital, next phase recovery home.
- Coached clients to complete program.
- Organize group gatherings and events for clients.
- Maintained best-in-class standards for individualized care in 22-bed unit by continuously checking in with patients and families and quickly providing care.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Executive Coordinator
University Of MD Global Campus
Adelphi, MD
07.2021 - 12.2022
- Executive Coordinator to Deputy and Chief Academic Officer and staff.
- Schedule all onsite retreats, manage budget accounts, assist with volunteer services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Organized, detailed and excellent track record of working well under pressure to meet deadlines.
- Booked airfare, hotel and ground transportation to coordinate office travel for Sr. Executives and staff.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Set up conference rooms, technology and materials to facilitate meetings.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Calendar and Scheduling for senior executives.
- Coordinate all international travel for senior executives.
- Reconcile department credit cards in Workday.
- Interacted with vendors to purchase and set up equipment and services.
- Work with facilities to coordinate and organize staff and department moves.
- Planned, promoted and facilitated special events and functions and oversaw post-event follow-up.
- Exercised independent judgment in support of senior leadership and corporate mission.
- Controlled access to confidential business documents, financial information and proprietary data.
Executive Administrative Assistant II
University Of Maryland Global Campus
Adelphi, MD
06.2017 - 07.2021
- Provided worldwide customer service to students, staff and vendors.
- Executive Administrative Assistant to Deputy Chief Academic Officer and staff.
- Created and maintained University's vendor list.
- Coordinated all international travel for department staff.
- Created and maintain electronic file for University's membership and subscriptions.
- Established and maintained electronic file for all staff travel and expense reports.
- Created electronic file for all staff office moves.
- Reconcile all department credit cards thru Workday.
- Train all incoming/new hire administrative assistants.
- IT Liaison - Established relationship with Executive IT department via making IT request for executive vice presidents.
- Scheduled appointments and handled calendars for senior leadership.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized and updated schedules for executives
- Seamlessly interacted with colleagues to plan and complete special projects.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
Administrative Assistant
University Of Maryland Global Campus
Adelphi, MD
05.2015 - 06.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reconciled department credit cards in Workday.
- Complete travel and expense reports for office staff.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- IT Liaison for department staff.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Handled 50 calls per day to address customer inquiries and concerns.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Onboarded new temps by entering employee information into systems
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Executed record filing system to improve document organization and management.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
Education
High School Diploma -
High Point High School
Beltsville, MD06.1987
Skills
- Microsoft Office 365
- Google Apps
- Power Point
- Faxing, xeroxing
- Zoom, Skype, WebEx
- People Soft
- Workday
- Microsoft Word
Affiliations
American Legion Women's Auxiliary
Habitat America
Millennium Sport Riders Non-Profit
Florence Fourth Race for Encephalitis
Timeline
Treatment Aide
Hope House Treatment Centers
12.2022 - 01.2023
Executive Coordinator
University Of MD Global Campus
07.2021 - 12.2022
Executive Administrative Assistant II
University Of Maryland Global Campus
06.2017 - 07.2021
Administrative Assistant
University Of Maryland Global Campus
05.2015 - 06.2017
High School Diploma -
High Point High School
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