Summary
Overview
Work History
Education
Skills
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LNGG
Timeline
Generic

Veronica Humala

Schiller Park,IL

Summary

Dedicated and detail-oriented professional with 5+ years of experience in customer service, front desk operations, and administrative support. Known for exceptional organizational skills, strong communication, and the ability to handle high-pressure environments with professionalism and efficiency. Tech-savvy, bilingual, and committed to providing excellent service and support. also experienced with managing inventory and product placements in large retail settings. Utilize strategic planning to enhance store layouts and customer satisfaction.

Professional shopper adept at navigating diverse retail environments with precision and efficiency. Proven track record in delivering high-quality service by effectively managing time, and inventory. Always willing to learn and open to anything new.

Overview

12
12
years of professional experience

Work History

Shipt Shopper & Delivery Driver

Shipt
11.2024 - Current
  • Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
  • Utilized smartphone technology effectively to manage orders, communicate with customers, and navigate delivery routes efficiently through app.
  • Expanded store knowledge to efficiently locate items, saving time and ensuring accurate order fulfillment.
  • Maintain reliability and consistency, resulting in nomination as a Preferred Shopper by a customer.

Underwriter Customer Service Representative

American Alliance Casualty Company
07.2018 - Current
  • Process policy transactions including updates, renewals, and cancellations with accuracy and efficiency.
  • Sort and manage daily incoming faxes and emails to ensure timely handling of customer and internal requests.
  • Assist customers over the phone with inquiries about their insurance policies, coverages, and payments.
  • Accept and process payments by phone while maintaining a high level of customer service and data security.
  • Utilize Microsoft Excel, Outlook, and Teams to coordinate with departments and maintain organized records.

Guest Service Agent

Hilton Garden Inn
01.2015 - 11.2016
  • Delivered exceptional front desk service, greeting and assisting guests with check-ins, inquiries, and reservations.
  • Handled incoming calls and coordinated room bookings and cancellations with accuracy and efficiency.
  • Managed back-office operations including email correspondence, mail handling, and guest feedback responses.
  • Ensured smooth communication between departments and maintained a welcoming atmosphere.

Administrative Assistant

UPS Facility
04.2014 - 02.2015
  • Supported daily office functions including photocopying, faxing, filing, and mail distribution.
  • Created and modified business documents using Microsoft Office Suite.
  • Answered phones, transferred calls appropriately, and directed visitors to the correct departments.
  • Maintained organized staff records and scheduling systems.

Sales Associate

Discovery Clothing Company
12.2013 - 04.2014
  • Assisted customers with product selection and provided detailed information about merchandise.
  • Managed fitting rooms, restocked shelves, and ensured store cleanliness and visual appeal.
  • Promoted sales through excellent service and product knowledge.

Sales Associate

Forman Mills
06.2013 - 12.2013
  • Greeted customers and addressed product questions and concerns.
  • Maintained organized displays and contributed to a positive shopping experience.
  • Collaborated with team members to meet daily sales goals.

Education

High School Diploma -

East Leyden High School
Franklin Park, IL
05-2014

Skills

  • Microsoft Office Suite (Word, Excel, Outlook)
  • Front Desk & Reception Duties
  • Scheduling Appointments
  • Data Entry & Record Management
  • Bilingual: English & Spanish
  • High-Volume Call Handling
  • Team Collaboration & Customer Engagement
  • Organization & Time Management
  • Data collection

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Authorized to work in the U.S. for any employer

LNGG

Bilingual: Fluent in English and Spanish

Timeline

Shipt Shopper & Delivery Driver

Shipt
11.2024 - Current

Underwriter Customer Service Representative

American Alliance Casualty Company
07.2018 - Current

Guest Service Agent

Hilton Garden Inn
01.2015 - 11.2016

Administrative Assistant

UPS Facility
04.2014 - 02.2015

Sales Associate

Discovery Clothing Company
12.2013 - 04.2014

Sales Associate

Forman Mills
06.2013 - 12.2013

High School Diploma -

East Leyden High School

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