Veronica Hunter
Dallas,TX
Summary
Detail-oriented Account Manager with ten years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
State Farm Insurance Agency
Carrollton, TX
01.2023 - 10.2023
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Renewed existing accounts by building relationships with clients.
- Educated consumers regarding the coverages that best fit their desired need and bind new coverage policies
- Run quotes
- De-escalated customer interactions by providing alternative solutions to issues.
- Sourced new opportunities to introduce products and services to potential customers.
Account Sales Representative
Alacrity Services
Richardson, TX
01.2020 - 01.2022
- Generated new business through prospecting activities such as cold calling, networking, contacting leads and pursuing referrals.
- Responded promptly to customer inquiries regarding product features, benefits, and availability.
- Maintained accurate records of all sales activities and client communications.
- Conducted customer presentations, product demonstrations, and sales negotiations.
- Ensured compliance with applicable laws governing sales operations.
- Managed multiple accounts simultaneously while providing high levels of service.
- Built relationships with key customers to ensure repeat business.
Customer Care Representative
Social Security Adminstration
Philadelphia, PA
09.2018 - 12.2019
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Learned everything about Social Security and entitlement to benefits, denials, etc
- Delivered customer support to high call load each shift.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Provided feedback on customer service efficiency to deliver better support options.
Sales Consultant Representative
TrueCoverage LLC
Addison, Texas
October - March
- Prepared reports on sales performance metrics for management review.
- Performed data entry tasks related to sales activities.
- Educated & enrolled consumers into benefits
- Sold critical care and dental benefits
- Recorded transactions for authenticity verification
- Participated in training sessions designed to enhance knowledge of products or services being sold.
Education
Associate of Science - Psychobiology
Liberty University
Lynchburg, VA06-2010
Skills
- Client Relationship Management
- Complaint Management
- Report Writing
- Business Development
- Preparing contracts
- Account development
- Customer Service
- Schedule Management
Certification
- Licensed Life & Health Producer
- Licensed Property & Casualty Producer- TX
- Licensed Claim Adjuster
Licensed in 25 states - current
Timeline
Account Manager
State Farm Insurance Agency
01.2023 - 10.2023
Account Sales Representative
Alacrity Services
01.2020 - 01.2022
Customer Care Representative
Social Security Adminstration
09.2018 - 12.2019
Sales Consultant Representative
TrueCoverage LLC
October - March
Associate of Science - Psychobiology
Liberty University
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