VERONICA JEFFLO
Colorado Springs,CO
Summary
Highly skilled and result oriented counselor with over 10 years of experience in the customer service field to include logistic operations. Proven track record in successfully overseeing and training team members with a high retention rate. Created new innovative programs to maximize productivity. Ensures adherence to timelines and maintaining the highest quality standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Career Counselor
US Army
01.2021 - Current
- Counseled over 150 clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Always exceeded mission production by 10% or more
- Devised and oversaw job fairs and career events.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to 6 employees.
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Established and oversaw clear guidelines about procedures and success metrics.
- Maintained knowledge of market and diverse career opportunities.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management.
Supply Sergeant
US Army
05.2013 - 10.2020
- Coordinated turn-ins of supplies and equipment for 6 organizations.
- Issued items to soldiers and kept detailed records.
- Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance.
- Analyzed equipment needs of 6 units to procure required inventory and supplies.
- Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency.
- Maintained accountability for assets valued in excess of $43 million.
- Mentored and guided supply team members on solving problems related to accountability and meet regulatory requirements.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.
Call Center Customer Service Representative
ADT Security
03.2011 - 02.2013
- Managed over 50 customer calls per day.
- Updated account information to maintain customer records.
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services, increasing sales by 10%.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and maintain quality standards above 90%.
Sales Associate Team Leader
Target
07.2005 - 09.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Trained and developed 4 new hires in company processes, product knowledge, customer service, and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Justin F Kimball High School
Dallas, TXAssociate of Science - Nursing
Pikes Peak Community College
Colorado Springs, CO05.2026
Skills
- Critical Thinking
- Problem-Solving Skills
- One-On-One Counseling
- Program Coordination
- Career Mentoring
- Inspections
- Logistics Operations
- Time Management
- Customer Service
- Escalation Management
Certification
- CLA- Certified Logistics Associate (2019)
Timeline
Career Counselor
US Army
01.2021 - Current
Supply Sergeant
US Army
05.2013 - 10.2020
Call Center Customer Service Representative
ADT Security
03.2011 - 02.2013
Sales Associate Team Leader
Target
07.2005 - 09.2009
High School Diploma -
Justin F Kimball High School
Associate of Science - Nursing
Pikes Peak Community College
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