VERONICA JIMENEZ
Chino Hills,CA
Summary
Results-driven supervisor with a proven track record in overseeing efficient operations within the mechanic shop. Proficient at managing a skilled team and optimizing workflow.
Overview
28
28
years of professional experience
Work History
Production Supervisor
Manheim Auto Auction
09.2021 - Current
- Resolved issues promptly to uphold productivity goals, ensuring minimal disruptions to operations.
- Managed a team of 30+ production associates, overseeing efficient production processes and consistently meeting deadlines.
- Established clear priorities and quality standards, ensuring adherence throughout production phases.
- Supervised daily production activities, maintaining smooth workflow and minimizing downtime.
- Maintained accurate records of personnel progress and productivity, facilitating informed decision-making.
- Monitored key performance indicators on a daily and weekly basis, proactively addressing deviations to keep operations on track.
- Fostered professional relationships with peers and supervisors, promoting collaboration and teamwork.
- Led staff hiring, training, and supervision, ensuring a skilled and motivated workforce.
- Collaborated with cross-functional teams and executives to streamline workflow and support overall operations.
- Coordinated with various departments to optimize product flow and maintain efficiency.
- Conducted regular performance evaluations to identify areas for improvement and address productivity concerns effectively.
Recon Estimator
Manheim Auto Auction
09.2019 - 09.2021
- Provide accurate and timely estimates for retail reconditioning services.
- Monitor repair status and customer communications related to approved reconditioning estimates, as directed by management.
- Work with repair shops to review potential costs and overall necessity of repairs.
- Document damage with photographs and detailed written descriptions.
- Support rapid retail production growth.
APD Specialist
Farmers Insurance Group
03.2017 - 08.2019
- Inspect, appraise and evaluate damaged property using claims estimating software CCCOne and determine claims related damage
- Complete virtual and in-person vehicle inspections on repairable and/or total loss vehicles, establish damages, and negotiate settlement of claims with customers and repair facilities
- Complete vehicle total loss valuations. Explain total loss process and settle total loss claims
- Negotiate and issue claim payments
- Obtain salvage release agreement from policyholder or claimant on total loss vehicles before assigning liability to Salvage department, mitigating additional salvage storage costs
- Confirm, explain, and apply coverage, assisted with rental management, determine and report on subrogation potential, and fraud indicators
- Worked independently and/or collaboratively with claim owners to investigate coverage and liability on a case by case basis
- Effectively collaborate with claim owners, SIU and independent adjustors for customer interaction and resolution strategy
- Provided excellent service to internal and external customers
- Served as mentor to less experienced adjusters, and demonstrated leadership skills in the workplace.
Internal Auditor
1stCertified Collision
07.2011 - 02.2017
- Oversee Farmers Insurance account at 5 centers and assist Field Consultant
- Prepare detailed reports on audit findings.
- Analyze estimates to detect non-compliance with laws, regulations, and management policies.
- Train employees for estimator positions.
Service Advisor
Caliber Collision Centers
01.2003 - 07.2011
- Examine damaged vehicle to determine extent of structural, body, and mechanical damage, estimate parts and labor to repair damage.
- Determine salvage value on total- loss vehicle.
- Handled Farmers Insurance, Auto Club, Hartford, Nationwide, USAA, State Farm, Liberty Mutual, Progressive, Mercury.
Office Manager
Caliber Collision Centers
06.1996 - 01.2003
- Monitored facility to ensure that it remains safe, secure, and well-maintained.
- Hire and terminate clerical and administrative personnel.
- Customer Service, Accounts Payable, Receivable, Filing, Billing, and Payroll.
Education
GED -
State of California
California02.1994
Skills
- Workflow Management
- New Employee Onboarding
- Effective Communication and Resolution of Reconditioning Results
- Performance Evaluation Support for Employees
- Supply Usage Monitoring and Control
- Company Policy Enforcement
- Supervision and Direction of Technicians
- Approval and Submission of Bills and Invoices to Accounting
- Oversight and Approval of Employee Time-Off Requests
- Audit of Billing, Labor, and Flag sheets
- Critical Thinking Skills
Timeline
Production Supervisor
Manheim Auto Auction
09.2021 - Current
Recon Estimator
Manheim Auto Auction
09.2019 - 09.2021
APD Specialist
Farmers Insurance Group
03.2017 - 08.2019
Internal Auditor
1stCertified Collision
07.2011 - 02.2017
Service Advisor
Caliber Collision Centers
01.2003 - 07.2011
Office Manager
Caliber Collision Centers
06.1996 - 01.2003
GED -
State of California
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