Veronica Jimenez

•Independently oversees all activities and performance of the Mortgage Processing team.
• Manage the processing of all loan applications, including oversight of underwriting standards and guidelines
• Create a pipeline management process to forecast accurate home loan funding goals
• Recruit, hire, onboard, and train processing staff
• Establish and maintain relationships with external partners such as appraisers, title companies and settlement agents
• Coordinate with other departments within the Company such as servicing, accounting, and underwriting to ensure loan
processing goes smoothly
• Maintain a positive work environment by developing helpful relationships with additional stake holders: mortgage loan
officers, underwriters, mortgage operations to ensure a smooth loan process
• Monitor the quality of service provided by outside vendors such as appraisers to ensure high standards are met
• Fully understand and strictly adhere to all Federal Regulations as they pertain to the Credit Union and your position
• Strictly adhere to all Credit Union Policies and Procedures
• Required to take and pass all assigned Lender regulation and procedures training

• Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
• Assisted customers in selecting appropriate loan products based on their financial needs and goals.
• Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
• Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
• Improved loan processing times by streamlining documentation and application procedures.
• Continuously updated knowledge on lending regulations, industry trends, and best practices to maintain a high level of expertise in the field.
• Managed pipeline of loans from origination to closing, ensuring timely completion of each step in the process.
• Achieved sales targets consistently, contributing to overall branch growth and profitability.
• Submitted loan applications to underwriter for verification and recommendations.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.