Veronica Joe
Gallup,NM
Summary
Consistently reliable and efficient in executing tasks with speed. Friendly interactions lead to improved customer experiences and satisfaction. Fairness in decision-making fosters trust and collaboration among team members. Achieves objectives effectively while maintaining a focus on quality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Reset merchandiser lead
Acosta
04.2022 - Current
- Streamlined merchandising processes by collaborating with store management and utilizing efficient communication channels.
- Changed shelves, racks, and displays to meet new schematic designs.
- Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
- Contributed to increased sales by effectively implementing promotions and seasonal changes in product assortments.
Lead Merchandiser
SAS Retail Services
Gallup, NM
04.2022 - 11.2023
- Installed fixers and interpreted planograms to enhance display effectiveness.
- Developed plans and instructed a team of two to three members to execute strategies.
- Collaborated with managers, coworkers, customers, and external businesses to identify business needs.
Lead reset merchandiser
Acosta
Arizona
04.2021 - 11.2023
- Constructed store displays and fixtures based on planograms and schematics.
- Interpreted planograms to ensure accurate display setups.
- Designed and implemented effective merchandising strategies for optimal product visibility.
Overnight reset merchandiser
SAS Retail Services
Farmington, NM
11.2021 - 02.2022
- Taking direction from the Team Lead and Reading Plan-o-grams/ schematic, constructing store displays and fixtures
Cashier
T&R 76 store
Gallup, NM
05.2021 - 07.2021
- Greeted customers to create welcoming shopping environment.
- Handled cash transactions accurately and efficiently.
- Issued fishing licenses in compliance with regulations.
- Maintained store cleanliness to enhance customer experience.
Coffee Hostess
Pilot Flying J
Jamestown, NM
02.2021 - 05.2021
- Prepared hot beverages, including coffee, cappuccinos, and tea while maintaining customer-oriented atmosphere.
- Delivered exceptional customer service through coffee recommendations and suggestive selling techniques.
- Assisted in store cleanliness and restocking during slower periods.
Housekeeping
Holiday Inn Express and Suites
Durango, CO
07.2020 - 10.2020
- Organized and cleaned rooms and corridors according to priority categories.
- Utilized appropriate cleaning chemicals for various surfaces to ensure optimal results.
- Reported damages and maintenance issues to maintain facility standards.
- Executed cleaning tasks efficiently to uphold cleanliness and organization.
Sales
Kirby Sales & Service
Farmington, NM
05.2020 - 07.2020
- Executed sales of merchandise and services, achieving monthly targets.
- Set up and demonstrated products to enhance customer engagement.
- Negotiated sales terms to maximize profitability.
- Completed necessary paperwork to finalize transactions efficiently.
Cashier/Cook/Prep
Carl's Jr.
Farmington, NM
02.2020 - 05.2020
- Managed cash handling tasks, ensuring accuracy in every transaction.
- Welcomed customers with friendly interactions to foster positive relationships.
- Prepared and cooked food items, adhering to safety and quality protocols.
Clerk/Cashier
Allsup's
Grants, NM
08.2019 - 12.2019
- Performed dusting and cleaning duties to maintain a tidy environment.
- Engaged in customer and vendor communications to facilitate smooth operations.
- Stocked merchandise efficiently, ensuring product availability.
- Lifted and moved items weighing up to 60 pounds as required.
- Adapted to temperature changes throughout shifts, maintaining productivity.
- Consistently stood for eight hours, demonstrating endurance and commitment.
2nd Shift Lead
Giant/Western Refining
Farmington, NM
09.2017 - 07.2019
- Executed effective customer service strategies, improving client retention.
- Oversaw vendor check-in procedures to guarantee efficient inventory flow.
- Stocked shelves regularly to keep merchandise readily available for customers.
- Administered cash handling tasks with strict adherence to policies.
- Maintained store environment to foster a welcoming shopping experience.
Sever/Host
Golden Corral Corporation
Gallup, NM
01.2015 - 01.2017
- Attended to guest needs by taking drink orders and ensuring satisfaction.
- Served drinks, refilled beverages, and maintained cleanliness of tables.
- Bussed tables promptly to enhance dining experience.
Sonic Carhop
Sonic Drive-In
Farmington, NM
02.2016 - 05.2016
- Checked food items for accuracy prior to serving.
- Served food efficiently while ensuring prompt counting.
- Provided accurate change during transactions.
Sonic Carhop
Sonic Drive-In
Gallup, NM
04.2015 - 10.2015
- Ensured correctness of food items prior to service.
- Served food and counted items rapidly to enhance efficiency.
- Delivered exact change to customers without delay.
Customer Service Representative
Circle K
01.2014 - 01.2015
- Ensured customer satisfaction by providing prompt and courteous service.
- Handled diverse store transactions for products and services with accuracy.
- Upheld cleanliness and organization of store environment to attract customers.
Crew Member/Cashier
McDonald's
Farmington, NM
04.2012 - 11.2012
- Greeted customers to create welcoming shopping environment.
- Processed orders and provided accurate change swiftly.
- Maintained high levels of customer satisfaction through attentive service.
Overnight Stock Associate
Walmart
Farmington, NM
04.2009 - 05.2011
- Performed moderate to heavy labor, focusing on efficient loading and unloading of inventory.
- Organized backroom areas for improved space utilization and accessibility.
- Constructed displays that effectively showcased products.
- Stocked shelves diligently to maintain orderly inventory presentation.
Education
High school or equivalent - General studies
San Juan College
Farmington, NMSkills
- Food safety compliance
- Client relations and service
- POS system operation
- Dependability and adaptability
- Food preparation techniques
- Management and problem-solving
- Host/Hostess oversight
- Proficiency in Microsoft Office
- Kitchen sanitation practices
- Effective time management
- Collaborative teamwork skills
- Sales and cash handling
- Freight logistics management
- Merchandising strategies
Certification
- Food Handler Certification
- Driver's License
- Food Handler
Timeline
Reset merchandiser lead
Acosta
04.2022 - Current
Lead Merchandiser
SAS Retail Services
04.2022 - 11.2023
Overnight reset merchandiser
SAS Retail Services
11.2021 - 02.2022
Cashier
T&R 76 store
05.2021 - 07.2021
Lead reset merchandiser
Acosta
04.2021 - 11.2023
Coffee Hostess
Pilot Flying J
02.2021 - 05.2021
Housekeeping
Holiday Inn Express and Suites
07.2020 - 10.2020
Sales
Kirby Sales & Service
05.2020 - 07.2020
Cashier/Cook/Prep
Carl's Jr.
02.2020 - 05.2020
Clerk/Cashier
Allsup's
08.2019 - 12.2019
2nd Shift Lead
Giant/Western Refining
09.2017 - 07.2019
Sonic Carhop
Sonic Drive-In
02.2016 - 05.2016
Sonic Carhop
Sonic Drive-In
04.2015 - 10.2015
Sever/Host
Golden Corral Corporation
01.2015 - 01.2017
Customer Service Representative
Circle K
01.2014 - 01.2015
Crew Member/Cashier
McDonald's
04.2012 - 11.2012
Overnight Stock Associate
Walmart
04.2009 - 05.2011
High school or equivalent - General studies
San Juan College