VERONICA JOHNSON
QUEENS VILLAGE
Summary
Front Desk Administrative Assistant with extensive experience in medical office operations seeking to transition into a new administrative support role in healthcare. Proficient in managing electronic medical records and medical services software, with a strong commitment to HIPAA compliance and data confidentiality. Demonstrates exceptional organizational and multitasking abilities, thriving in both independent and collaborative environments. Known for adaptability, empathy, and effective communication skills, ensuring high-quality service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Support Assistant
Northwell Health LIJ
Great Neck
10.2022 - Current
- Greet patients checking in for scheduled appointments and address any initial questions or concerns.
- Schedule appointments and collect patient payments using POS system, and balancing batches daily.
- Answer telephones, take messages and direct calls.
- Secure deaf and language interpreters for patients requiring assistance during appointments.
Per Diem Data Entry
Quest Dermpath Diagnostics
White Plains
06.2020 - 11.2022
- Performed data entry of medical dermatological pathology requisitions for diagnostic testing.
- Organized and prioritized specimens for grossing and data processing.
- Performed interdepartmental transfers of specimens and messenger logs.
- Verify identification and insurance credentials.
- Scan medical reports into electronic medical records.
- Manage provider calendars and office supplies.
- Correspond with out of network providers by email, fax and phone.
- Consistently met productivity goals of over 100 requisitions processed daily.
- Detail focused while maintaining a high-level of information input accuracy.
Direct Support Assistant
NYS Office Persons Developmental Disabilities
East Moriches
05.2022 - 09.2022
- Collaborated with interdisciplinary teams ensuring all residents needs were met according to each individuals' care management plan.
- Performed client laundry services, changed bed linens and incidental cleaning services.
- Maintained accurate records of services provided, medications administered, and any changes in behavior or condition of clients.
- Answered questions from family members regarding services available for their loved ones.
Patient Registrar
City Block Health
Brooklyn
05.2022 - 09.2022
- Greet, register and screen patients for Covid 19 vaccines.
- Answered patient questions and directed patients to clinical staff for administration of vaccination.
- Scheduled 2nd dose appointments for Covid 19 vaccination series.
- Prepared and served food for patients, following special prescribed diets.
- Cleaned and mopped kitchen and community areas daily.
- Reviewed and verified patient identifying credentials.
- Arranged for deaf and language interpreters when necessary for patrons requiring assistance.
Patient Registration Coordinator
Aya Healthcare NYC Dept. of Health
Brooklyn
05.2021 - 09.2021
- Managed daily supervision of over 20 patient registrars at Covid 19 Vaccine site.
- Issued personal protective equipment to staffers and organized daily team huddles.
- Monitored all patient areas to insure proper social distancing and masks were worn at all times.
- Distributed I-Pads to intake staff for patient registrations and appointments.
- Arranged for interpretation assistance during visit for patients requiring deaf or language services.
- Answered patient questions and calm any anxieties concerning Covid 19 vaccination.
Education
HIGH SCHOOL DIPLOMA -
Washington Irving H.S.
New YorkSkills
- Microsoft Office 365
- Phone call management
- Office correspondence and documentation
- Work planning and prioritization
- Schedule coordination
- Payment processing
- Medical records administration
- Electronic health records management
- Appointment scheduling
- Patient registration
- Data entry
- Customer service
Certification
NYS Notary Public
Timeline
Administrative Support Assistant
Northwell Health LIJ
10.2022 - Current
Direct Support Assistant
NYS Office Persons Developmental Disabilities
05.2022 - 09.2022
Patient Registrar
City Block Health
05.2022 - 09.2022
Patient Registration Coordinator
Aya Healthcare NYC Dept. of Health
05.2021 - 09.2021
Per Diem Data Entry
Quest Dermpath Diagnostics
06.2020 - 11.2022
HIGH SCHOOL DIPLOMA -
Washington Irving H.S.
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