Veronica Johnson "Nika"
Las Vegas
Summary
Professional with strong background in medical assistance and back office administration, prepared for leadership in medical setting. Skilled in patient scheduling, medical record management, and coordinating clinical activities. Emphasizes team collaboration and adaptability to changing needs while maintaining high standards and achieving results. Known for reliability and fostering supportive work environment.
Overview
22
22
years of professional experience
Work History
Back Office Lead Medical Assistant
Southwest Medical- Part of OptumCare
12.2015 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling clinical needs.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Participated in continuous learning opportunities to stay updated on industry best practices, protocols, and regulations impacting back office operations.
- Implemented new organizational systems for medical records, resulting in improved accessibility and efficiency for the entire practice.
- Managed the efficient flow of medical supplies by monitoring inventory levels, placing orders when necessary, and organizing storage areas systematically.
- Provided exceptional customer service to patients while addressing their concerns with empathy and professionalism.
- Contributed to a positive work atmosphere by promoting teamwork, addressing conflicts promptly, and fostering professional growth among colleagues.
- Assisted in training new Medical Assistants on back-office policies and procedures for a smooth integration into the team.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collaborated with Clinical Office Manager, RN Manager and Providers to streamline back office patient care flow.
- Assist with patient de-escalation and over due tasks as needed
- Assist RN Manager with weekly back office schedule, daily staffing assignments and PTO requests
- Assist RN Manager with MA interviews
Medical Assistant
Intermountain Healthcare
07.2012 - 08.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
Medical Assistant
Scripps Coastal Medical Center
12.2003 - 04.2012
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKG's, Ear lavages, Urine Dips, Hemoglobin and glucose testing, and administered immunizations
Education
Medical Assistant Certificate - Medical Assisting
United Education Institute
Chula Vista, CA06-2003
High School Diploma -
Monte Vista High School
Spring Valley06-2002
Skills
- Injections administration
- Vital signs monitoring
- Team leadership
- HIPAA compliance
- Patient care coordination
- Appointment scheduling
- Wound care assistance
- Medical equipment operation
- Diagnostic testing support
- Ear Lavage
- Ekg's
- Minor surgical procedure set-up and Prep
- Wound Care
- Fluent in EMR Epic and Touchworks
- Fluent in Microsoft Word and Excel
- Medication preparation
Timeline
Back Office Lead Medical Assistant
Southwest Medical- Part of OptumCare
12.2015 - Current
Medical Assistant
Intermountain Healthcare
07.2012 - 08.2015
Medical Assistant
Scripps Coastal Medical Center
12.2003 - 04.2012
Medical Assistant Certificate - Medical Assisting
United Education Institute
High School Diploma -
Monte Vista High School
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